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As a highly motivated and results oriented professional within the luxury tourism and hospitality I have a proven track record of providing exemplary levels of service to a broad range of guests including VIPs and high-profile business representatives.

While studying on international level in UK and Denmark I have also undertaken internship placements within leading event organisations such as The World Music Expo and BASS. These placements have enabled me to gain not only specific service industry experience, but also a valuable and transferable skill set in this fast-paced sector.

Having worked for various tourism and hospitality establishments I gained hands on experience in front desk administration, three rosette and michelin star restaurant service, event management and bar management. Utilising excellent communication and leadership skills I contributed to winning awards in excellence while maintaining successful working relations with both staff and hotel guests.

After being invited to become a founding member of the International Luxury Hotel Association and helping a startup gain traction (www.whatsitlikeapp.com) I am looking to continue collaborating with companies and individuals looking to drive the travel, hospitality and events industry forward.

Work History

Jan 2015Present

Conferences & Events Operations Management / Duty Manager

Marriott International Inc. - Bristol, UK

Events, conferences and banqueting running and management, staff supervision, B2B/B2C relations, inventory management, problem solving. After initial 5 months of employment I was entrusted with regular Duty Manager shifts looking after hotel operations. Actively contributed to achieving 9.1% year on year improvement in overall guest satisfaction during first year in the Conferences, Events and Banqueting department of the hotel and 10% profit over forecasted budget at year end. Received the Marriott Spirit to Serve Award 3 consecutive times since December 2015.

Dec 2014Present

Advisor

What's It Like?

Social Media Strategy, Community Building, B2B Relations, Information Sourcing and Database Building

Jan 2013Mar 2015

Senior Food and Beverage Associate

Relais & Châteaux Chewton Glen Hotel & Spa - Dorset, UK

Supervising food and beverage associates and upselling ancillary services provided by the company. Helping guests and being on the first line of the service team. Providing training assistance for new staff members on their various positions and responsibilities. Events and conference organising and set up. Helping guests choose the best spare time activities according to their individual needs. While employed in the hotel yearly results in guest satisfaction with service staff were increased 2% and 4% year on year respectively for 2013 and 2014.

Sep 2011Jan 2013

Bar Manager

Maharaja Restaurants - Copenhagen, Denmark

Liaising with customers and suppliers on the phone and face to face. Inventory and data management relevant to the bar department. Assisting management with introducing new members to the business and improving the flow of drinks and cocktail service.

Mar 2009Aug 2010

Food and Beverage Associate

The Wordsworth Hotel & Spa - Cumbria, UK

Food and Beverage Assistant Serving food and drinks in the 2 AA rosette fine dining Signature Restaurant of the hotel. Assisting guests by providing recommendations about local attractions and events during their stay.

May 2007Oct 2008

Chef de Rang

LUCA Helios Beach Hotel - Obzor, Bulgaria

Managing a team of waiters to a high standard and ensuring that service exceeds guests expectations.

Assisting the Maître D'hôtel of the restaurant in managing waiters and all-inclusive service. Providing assistance to higher management staff with inventory accounting and orders. Assisting guests with table reservations. Promoting the company's products and services to match customer's particular needs and ensure satisfaction.

Serving key guests of the hotel who have a loyalty record and return frequently.

Nov 2007Feb 2008

Front Desk Administrator

Elate Plaza Business Hotel - Sofia, Bulgaria

Managing key accounts and providing extended service to returning guests. Assisting guests with the sign in and sign out processes. Issuing and managing invoices. Managing the smooth running of the hotel lobby bar during night shifts.

Jun 2006Oct 2006

Data Manager

Cedar Fair Entertainment Company - Ohio, USA

Managing inventory and data concerning daily deliveries and relevant suppliers. Liaising with current and prospective suppliers. Assisting the area manager with supervision of food sellers and order placement. Overseeing and ensuring guest satisfaction with the provided services.

Education

20162016

Event Management Programme

Ecole hôteliere de Lausanne

Blended-learning modules targeting the critical success factors of event management. 
*Project Management for Events
*Events, Concepts & Strategies
*Experience in Event Management
*Hybrid Events*

Sep 2010Jul 2012

BA Service Management - Hospitality & Tourism

Copenhagen Business Academy

Tourism, Hospitality, Events Management, Marketing, Finance, Customer Relations, Public Relations

Dec 2009Dec 2010

NVQ Lvl. 2 Hospitality Service

Kendal College of Further Education

Hospitality, Restaurant Management and Operation, Bar Management, Health and Safety in Hospitality Establishments, Events Management.

Certifications

Jan 2014Present

International Luxury Hotel Association Founding Member

ILHA

Internships and Placements

WOMEX 2010 The World Music Expo - Copenhagen, Denmark - Backstage Artist Assistant

BASS 2012 - Copenhagen, Denmark - Assistant Event Organiser

Galvin at Windows (Hilton on Park Lane) - London, UK - One Michelin Star Service Experience

Skills

Microsoft Office and Apple iWork

Years of Experience 10+

Customer Service

Customer Satisfaction Assessment and Achievement, Product Performance Tracking - Years of Experience 5-9

Marketing and Market Research

Social Media Marketing, Market Research, Public Relations, Advertising, Business Promotion, Up-selling - Years of Experience 3-4

Tourism and Leisure Development

Tourism Product Development, Leisure Service Delivery,Destination Experience, Visitor Motivations and Perceptions - Years of Experience 5-9

Events and Conferences Organisation

Planning and Delivering of Events, Customer Relations, Budgeting - Years of Experience 5-9

Hospitality Management

Administration, Finance, POS Systems, Human Resource Management, Sectoral Hospitality Management - Years of Experience 5-9

Teamwork and Staff Retention

Staff Training, Staff Relations, Organisation, Performance Improvement - Years of Experience 5-9

POS Systems

Opera - Years of Experience 1-2

Micros - Years of Experience 3-4


Global Distribution Systems

Sabre - Years of Experience 3-4

Amadeus - Years of Experience 3-4