Conferences & Events Operations Management / Duty Manager
Marriott International Inc. - Bristol, UK
Events, conferences and banqueting running and management, staff supervision, B2B/B2C relations, inventory management, problem solving. After initial 5 months of employment I was entrusted with regular Duty Manager shifts looking after hotel operations. Actively contributed to achieving 9.1% year on year improvement in overall guest satisfaction during first year in the Conferences, Events and Banqueting department of the hotel and 10% profit over forecasted budget at year end. Received the Marriott Spirit to Serve Award 3 consecutive times since December 2015.