- Executes Effectively
- Fosters Customer Focus
- Leads by Example
- Champions Organizational Learning
- Motivates and Inspires Others
- Drives Continuous Improvement
- Albuquerque NM
High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
•Participate in the development of business strategies which are aligned with the overall objectives of the hotel: -Help to develop and implement strategies for front office, bell staff, parking, concierge, van service, etc. that support achievement of the hotels goals.
•Monitor status regularly and adjusts strategies as appropriate.
•Develop and implement processes and procedures for assigned departments which support achievement of service and financial goals.
•Prepare and analyze reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel. •Create rooms forecast weekly and 30/60/90 days out. -Analyze business forecasts and schedule accordingly.
•Ensure front desk handles billing and cash in accordance with hotels standards and Ultima policies/procedures.
•Plan and coordinate hotel housing activities by working closely with Sales, Catering, Housekeeping, Maintenance and other departments.
•Create guest satisfaction by providing associates with the training and resources they need to maximize associate engagement and deliver exceptional service and teamwork: -Communicate and reinforce the vision for exceptional service to associates.
•Ensure that associates provide exceptional genuine hospitality and teamwork on an ongoing basis.
•Seek opportunities to improve the guest experience by seeking guest feedback and reviewing management reports and developing strategies to improve department and hotel services. -Provide associates with the tools, training and environment they need to deliver exceptional service and teamwork. -Participate in the development and implementation strategies and practices which support associate engagement: -Assist in the recruitment and selection process to find the best qualified candidates.
-Provide associates with the orientation and training needed to understand expectations and perform job responsibilities. -Communicate performance expectations and provide associates with on-going feedback.
-Provide associates with coaching and counseling as needed to achieve performance objectives and reach their fullest potential. -Participate in gift shop inventories as necessary (or applicable). -Maintain accurate par levels and inventory of supplies and equipment within the department.
Maintain good working relations with preferred vendors of the hotel and ensure adherence to policies and, all codes and regulations.
-Attend all department and hotel meetings as necessary. -Be a leader and a role model to all associates.
-Follow Standard Operating Procedures (SOPs) as outlined in the Ultima SOPs. -Performs other tasks as assigned by management. -Perform any other job duties as assigned
Candidates most successful in this role will exhibit the following qualities:
Building a Culture of Accountability, Building a Culture of Trust and Credibility and Building a Culture of Collaboration modules
Sucessfully Completed Rooms University
Loyalty Beyond Reason and I make the Difference. I am Sheraton! modules
An Expert on the Albuquerque Experience and Customer Service
Explore SPG training, signifying an impressive knowledge of the Starwood Preferred Guest program and a strong commitment to serving and enrolling SPG members