Customer focused technical support agent with strong experience and vast knowledge of residential and business communication services. Skills include an understanding of Windows applications, keyboard proficiency, other system applications, troubleshooting multiple services. A team oriented leader geared toward mentoring and coaching new employees on the job. Well-rounded technical support background of DVS (digital cable/FTTH/Wireless), DSL (FTTH, broadband/high speed internet), VOIP (voice over internet phone), Web/Email hosting support. Strategically resolve customer complaints and issues and diffuse possible tension to ensure customer satisfaction and retention.
·Effective and Efficient in resolving customer issues
·Meet or exceed goals and expectations