Chris Hood

Personal Skills Inventory

Inventory of Responsibilities

·Possess a flawless track record of implementing service offerings that prove beneficial and consistent with long-term client goals

·Tirelessly work to ensure that corporate integrity remains a top-level focus based on services promised and delivered

·Meticulously study client needs, economic variables, industry trends and internal ability to create value from an RPO standpoint, measuring success by identifying performance compared with delivery barometers and less traditional reporting metrics

·Constantly monitor activity within industry by studying direct competition, recruitment trends, methodologies and opportunities to increase market share within RPO and Talent Management industry – as warranted by internal scalability and resource availability

·Rely on open communication with sales function, using trust and honesty to ensure that client interaction and sales activities are conducted in a manner consistent with internal capabilities and methodologies

·Proactively anticipate and identify opportunities to introduce additional revenue generating opportunities by quickly and adeptly gaining an understanding of client structure and communication channels across business units

·Solicit real-time feedback by utilizing probing questions gauge client satisfaction, and follow up with formal business reviews to verify success and improvement opportunities

·Ability to accept objective feedback from internal and external stakeholders, and use information to drive positive, forward thinking change

·Create environment promoting change as a positive component to manage client relationships and a vital catalyst of consistent client satisfaction

·Utilize knowledge gained from Product Management teams to fully understand the working components of any service or solution offered to clients

·Innately able to convey complex, technical information to clients

·Ensure consistency of messages delivered to clients by sales organization to create a cohesive campaign centered on an extensive product offering without embellishing the ability to deliver as promised

·Review client satisfaction by closely monitoring subtle and latent client interaction, resulting in development of formal and informal tools to verify positive client experience

·Align myself with a company that implements its service offering internally, and in doing so creates a culture that instills confidence in client organizations 

External Requirements Inventory

·Entirety of my career has relied on marketing methodologies varying in degree of complexity.

·Consistent focus focused on creating and upholding consistent external image by striving to execute mission and vision standards from a corporate and personal perspective

·Proven success in product marketing, derived from 10+ years spent developing product and service offerings as a contributor, manager and principal

·Utilize research and innate understanding of environmental factors, industry development, economic landscape and competitive challenges to establish “best in class” reputation for service and quality

Personal Characteristics Inventory

Passionate

·Continually pursue opportunities to better myself professionally by evaluating underlying themes within daily occurrences and long term initiatives.

·Unable to accept attitudes which espouse the virtue of repetition based on an “if it isn’t broke, don’t fix it” or“it is what it is” attitude

·Approach all of my personal and professional endeavors as opportunities to learn and grow

Desire to learn

·Currently pursuing MBA with focus on increasing ability to understand the importance of process, consistency and relevant needs within internal and external marketplace.

·Insatiable thirst for information and often find myself reading multiple books simultaneously. For example, I am currently reading:

oWhere Men Win Glory – The Odyssey of Pat Tillman, Jon Krakauer (2009)

oHome Game – An Accidental Guide to Fatherhood, Michael Lewis (2009)

oWhat the Dog Saw – and Other Adventures, Malcolm Gladwell (2009)

Global perspective

·Undergraduate degree supplemented with International Marketing focus, including Summer internship in the Dominican Republic

·Unrelenting desire to travel and absorb nuances of new cultures

·Preparing for educational study tour as a part of MBA program

Collaborative approach

·Apply a team approach to RPO engagements and talent management initiatives

·Driven to maintain consistent offerings to existing and potential clients by ensuring buy-in from teams without sacrificing quality goals

·Promote animated discussion when focusing on strategy, pertinent client issues and activity focus

·Manage expectations by creating open dialogue by maintaining open relationships above and below my level within a team or organization

About Me

As a result of my experience working within the RPO business unit with my current employer, I have learned many valuable lessons. I can succinctly say that success within the current RPO landscape relies heavily upon one’s ability to combine instinctive action and deliberate problem solving to maximize client satisfaction while generating revenue at acceptable margins.Consistent with this philosophy, I feel very confident in my ability to offer a blend of personal, professional and goal oriented characteristics consistent with my team’s mission and vision. I hold myself to a very high standard of integrity and professionalism as a world class provider of Talent Management solutions.

The trajectory of my career owes itself directly to hands-on execution of sales activity of varying degrees of complexity. From this, I confidently offer a level professional experience steeped in the creation and maintenance of RPO and Talent Management engagements that promote a positive external image based on the collaborative execution of my employer’s mission and vision. I find it very easy to approach such opportunities from a personal and professional standpoint, as I hold the virtues of corporate and personal integrity in very high regard.

The scope of my experience includes the development of marketing initiatives for a unique online service offering, contingent recruiting, executive search and most recently the delivery of full life cycle RPO engagements. In each of these roles, my charter required an expert level understanding of the competitive challenges, environmental factors, industry trends, the economic variables and competitive challenges required to establish “best in class” products and services.

My RPO experience includes successful execution of global RPO engagements with Fortune 500 companies. The teams I have worked with on these projects were (and are) comprised of exceptional individuals who demonstrated an adept ability to understand the importance of planning, teamwork, coordination and ambition. I like to think I played a part in evolving each team's culture and direction.My current tenure also includes the execution of an award winning, large-scale, time sensitive consolidation project with a global provider of non-qualified executive benefits. I have also served individual clients on retained search engagements which targeted very unique skill sets within niche markets.I am currently pursuing my MBA with a dual focus in Project Management and Human Resource Management. My industry knowledge continues to grow based on the combination of my professional, personal and educational endeavors. My goal upon completion is to serve in a project oriented role, similar to the one I am in now, where I assist companies in implementing complex recruiting and talent management strategies.

The pursuit of my professional passion, continual desire to learn, desire to gain a global perspective and inherent motivation to work within a collaborative environment are each elements of my personality as a person and a professional.

I am an adaptable professional. I employ a philosophical approach to business, life and professional relationships in which I embrace every new engagement and client relationship with integrity, fervor and enthusiasm.I graciously welcome new networking requests looking to discuss our industry, service offerings or any good books that are new on the shelf (Anything by Malcolm Gladwell would be great!)

Mission

I seek to join a global leader in Talent Management Solutions where my career experience, internal drive, creativity and core values will positively effectcompany performance from a talent, revenue and cultural standpoint.

Value Proposition

Influence decision making and buying decisions among internal and external stakeholders across multiple Talent Management activities

Involve business partners in every facet of engagement discovery and delivery

Invest available resources to create value, acquire critical information and create trust-based relationships with clients and colleagues

Improve company position as global leader in Talent Management solutions by driving revenue and delivering exceptional service

Inspire those around me to increase, create, deliver and build revenue generating relationships with integrity and ethics

Core Competencies

Sales Engineering | Process Implementation | Client Retention | ATS Selection|Solutions Consulting |SME Leadership| Trusted Ethics

Business Development | Scheduling| Organizational Leadership| Team Building|Territory Growth | Dynamic Presentations| Mentor

Career Highlights / Accomplishments

RPO Service Delivery: Successfully and profitably delivered multi-year, multi-million dollar RPO engagement with Wal*Mart by achieving exceptional hiring accomplishment, resulting from consultative approach to talent acquisition and manager development

Motivational Manager: Define and create career path for junior and senior level associates. 5 years of direct people management experience. Able to draw out the best in my teams, and create positive, productive working environments

Technology Maven: Create revenue and networking opportunity by exploring, educating and implementing cutting edge recruiting and business development strategies within the social media and Web2.0 space

Organizational Process Development: Team lead for key client consolidation project.Met and exceeded all client hiring metrics while increasing revenue by $750K in a short cycle by identifying additional areas of HCM and search needs

ATS Implementation: Assisted global client in selection, implementation and training throughout 6 month system transition

LMS Presentation: Developed and delivered high impact, multi-media presentations to entire service delivery organization, senior management and client stakeholders

Client Relationship Management: Create profitable RPO engagements anchored by exceptional client care and relationship building

Solutions Consulting: Present complex information to teams and managers to provide valuable insight in to recruiting, talent management, assessment and tracking strategies. 8 years in HCM industry includes technical presentation and consulting experience