Personal Skills Inventory
Inventory of Responsibilities
·Possess a flawless track record of implementing service offerings that prove beneficial and consistent with long-term client goals
·Tirelessly work to ensure that corporate integrity remains a top-level focus based on services promised and delivered
·Meticulously study client needs, economic variables, industry trends and internal ability to create value from an RPO standpoint, measuring success by identifying performance compared with delivery barometers and less traditional reporting metrics
·Constantly monitor activity within industry by studying direct competition, recruitment trends, methodologies and opportunities to increase market share within RPO and Talent Management industry – as warranted by internal scalability and resource availability
·Rely on open communication with sales function, using trust and honesty to ensure that client interaction and sales activities are conducted in a manner consistent with internal capabilities and methodologies
·Proactively anticipate and identify opportunities to introduce additional revenue generating opportunities by quickly and adeptly gaining an understanding of client structure and communication channels across business units
·Solicit real-time feedback by utilizing probing questions gauge client satisfaction, and follow up with formal business reviews to verify success and improvement opportunities
·Ability to accept objective feedback from internal and external stakeholders, and use information to drive positive, forward thinking change
·Create environment promoting change as a positive component to manage client relationships and a vital catalyst of consistent client satisfaction
·Utilize knowledge gained from Product Management teams to fully understand the working components of any service or solution offered to clients
·Innately able to convey complex, technical information to clients
·Ensure consistency of messages delivered to clients by sales organization to create a cohesive campaign centered on an extensive product offering without embellishing the ability to deliver as promised
·Review client satisfaction by closely monitoring subtle and latent client interaction, resulting in development of formal and informal tools to verify positive client experience
·Align myself with a company that implements its service offering internally, and in doing so creates a culture that instills confidence in client organizations
External Requirements Inventory
·Entirety of my career has relied on marketing methodologies varying in degree of complexity.
·Consistent focus focused on creating and upholding consistent external image by striving to execute mission and vision standards from a corporate and personal perspective
·Proven success in product marketing, derived from 10+ years spent developing product and service offerings as a contributor, manager and principal
·Utilize research and innate understanding of environmental factors, industry development, economic landscape and competitive challenges to establish “best in class” reputation for service and quality
Personal Characteristics Inventory
Passionate
·Continually pursue opportunities to better myself professionally by evaluating underlying themes within daily occurrences and long term initiatives.
·Unable to accept attitudes which espouse the virtue of repetition based on an “if it isn’t broke, don’t fix it” or“it is what it is” attitude
·Approach all of my personal and professional endeavors as opportunities to learn and grow
Desire to learn
·Currently pursuing MBA with focus on increasing ability to understand the importance of process, consistency and relevant needs within internal and external marketplace.
·Insatiable thirst for information and often find myself reading multiple books simultaneously. For example, I am currently reading:
oWhere Men Win Glory – The Odyssey of Pat Tillman, Jon Krakauer (2009)
oHome Game – An Accidental Guide to Fatherhood, Michael Lewis (2009)
oWhat the Dog Saw – and Other Adventures, Malcolm Gladwell (2009)
Global perspective
·Undergraduate degree supplemented with International Marketing focus, including Summer internship in the Dominican Republic
·Unrelenting desire to travel and absorb nuances of new cultures
·Preparing for educational study tour as a part of MBA program
Collaborative approach
·Apply a team approach to RPO engagements and talent management initiatives
·Driven to maintain consistent offerings to existing and potential clients by ensuring buy-in from teams without sacrificing quality goals
·Promote animated discussion when focusing on strategy, pertinent client issues and activity focus
·Manage expectations by creating open dialogue by maintaining open relationships above and below my level within a team or organization