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Work experience


Part-Time Instructor

Business English Consulting

Taught American English to foreign businessmen.

Jul 2006Feb 2009

Account Manager

Emigra USA

Emigra specializes in business-related immigration and has global service centers on 3 continents, covering more than 125 countries, and offers proprietary technology and award-winning service levels.Emigra has grown to be the largest immigration consultancy in the world and has offices in 14 countries, supplying immigration services to a number of direct clients and relocation companies.  (Worked from home in St. Louis, MO)

·Global customer service responsibility for IBM and Procter & Gamble with 4000 transfers per year, covering 3 regions (Americas, Asia Pacific and Europe) and multiple time zones.

·Account Management responsibility for over 50 accounts, including Fortune 100 companies such as Proctor and Gamble and IBM.

·Responsible for International Marketing and Client Development.Provided prospective clients with details regarding global immigration services, specific country requirements, processing time frames and fees.

·Appointed as Emigra’s Single Point of Contact for the Client’s Supplier Relations Team (IBM Relocation Division and Cartus) for any client contract interpretation, training, implementation, billing or customer service issues.

·As client liaison for global immigration processes, ensured compliance for client-company employees, including country specific immigration laws and regulations for things such as travel during the application process, regulations on de-registration at the end of the assignment, minimum salary thresholds, ratio of foreign to local hires, age restrictions, experience qualifications and/or education requirements.

·Responsible for the development of country specific immigration process flows and procedures covering 35 countries on behalf of 3 clients. This resulted in the ability for the client to have knowledge of the process, time lines and documentation requirements prior to choosing the talent to be transferred to a global assignment and improve the time to land resources into a specific country.

·Successful contract implementation of 5 clients which included the development of the Statement of Work (SOW) and Service Level Agreements (SLA), development of process flows and fee schedules. This also included the training of clients, vendors and in-house staff on the contract details to maintain consistency in client expectations and deliverables.

May 2001Jul 2006

Global Immigration Advisor

Fragomen Global Immigration Services

Founded in 1951, Fragomen, DelRey, Bernsen & Loewy (Fragomen) is the leading provider of corporate immigration services and solutions.Fragomen employs over 250 attorneys and more than 1000 immigration specialists located in the Americas, Asia Pacific and Europe. In 1991, Fragomen established a global immigration services division to provide information, guidance and assistance to clients regarding immigration matters for the international movement and relocation of employees to and between countries worldwide.  (Worked in Washington DC, Singapore, Hong Kong and Sydney, Australia)


2001-2002: Managed client immigration processes in Asia Pacific region while based in Washington DC office.

2002-2004: Developed global immigration business by launching first Asia Pacific office in Singapore.

  • Regional Account Management responsibility for all Asia Pacific clients regarding contract interpretation, training, implementation, billing or customer service issues. Development of client base in the Asia Pacific region.
  • Negotiated fee schedules and established service agreements with 21 third party vendors in 13 Asia Pacific countries.This resulted in Fragomen clients successfully obtaining appropriate work authorizations and satisfying country compliance regulations.
  • Prepared and filed Singapore employee and dependant pass applications with the Singapore Ministry of Manpower.
  • Responsible for the hiring, training and development of 5 full time team members and 2 part time assistants.
  • Company representative at the American Chamber of Commerce, American Embassy and American Association.
  • Responsible for setting up office infrastructure such as arranging for office space and furniture, bank account, computer server, and working with various Singapore authorities regarding the registration of the company.
  • Developed office infrastructure in regard to financial reporting to corporate headquarters for monthly expenses and billing details.

2004-2005: Advisor for the development of Hong Kong and Shanghai office.

  • Regional Account Management responsibility for Fortune 100 companies such as Proctor and Gamble and GE regarding contract interpretation, training, implementation, billing or customer service issues.
  • Management of third party vendors and partners in 13 Asia Pacific countries.
  • Responsible for the training and development of 4 full time team members in Hong Kong and 4 full time team members in Shanghai.
  • Training of the Hong Kong Director and China Manager regarding client contract requirements, customer service levels, data base management and billing processes.

2005-2006: Oversaw the devolvement of the Asia Pacific Coordination Center based in Sydney, Australia.

  • Regional Account Management responsibility for Fortune 100 companies such as Proctor and Gamble and GE.
  • Developed internal procedures that would allow the member of the Coordination Center to provide timely responses to inquiries and requests for assistance dealing with immigration matters.
  • Member of Best Practices Committee tasked with assisting with the implementation of a new database system.
  • Developed training material and procedures for the Asia Pacific Fragomen offices. Traveled on-site to deliver training to Asia Pacific Regional Fragomen offices regarding client service delivery and new systems.
  • Developed regional fee schedules for all Asia Pacific countries to include all current client contract details and third party vendor expenses. This allowed management to response in a more efficient manner to Request For Proposals and assisted in insuring the total expense bottom line was covered.
Sep 1999Apr 2001

Immigration Manager

Orientations Relocation Network

Developed a streamlined immigration process for use by multi-national companies wishing to relocate foreign employees to Singapore.Developed Singapore immigration practice and guidelines. Supervision of 2 office staff.

May 1996Feb 1999

Payroll Manager

Seven Worldwide Inc.

·Management responsibility for payroll processing of 1200 employees (multi-state, union, hourly and salaried) using ADP Windows Software and supervision of payroll department.

·Interface management for general ledger entries.

·Successful conversion project from ADP DOS software to PC/Windows Payroll.

·Settled outstanding tax issues from 1993 through 1995 with favorable outcome saving the company $2,000,000 in penalties and fines.

Oct 1993May 1996

Payroll Supervisor

Tootsie Roll Industries, Inc.

·Management responsibility for end-to-end payroll processing and tax filings using in-house payroll system (hourly, salaried, union and international) and supervision of payroll department.

·Audit responsibilities for 11 executive payrolls for tax filing purposes.

·General ledger interface responsibility.

·Payroll and HR annual audit responsibility at outside plant locations.

Jul 1984Oct 1993

Payroll Mgr/Telecom Mgr

DCA Food Ind/GDC

·Management responsibility for payroll processing of 3 salaried payrolls using ADP, control and procedure responsibility for an additional 7 manufacturing/warehouse locations.

·Successful upgrade/conversion to ADP PC entry payroll.

·Conversion of 1099 payroll from manual in-house process to ADP process.

·Annual payroll/personnel audits at off-site manufacturing locations.

·Telecommunication Manager including RFP processing, installation and training for telephone system installation, including development of telephone security system instituted in all corporate locations.

Oct 1981May 1984

Preventative Maintenance Coordinator

St. Luke's Regional Medical Center

Development and management of Preventative Maintenance Program of all hospital medical and mechanical equipment, per JCHA compliance regulations.



Bachelor of Arts

Graduated from NLU with 4.0 GPA (St. Louis Campus)


Payroll Processing & Management
Processed and/or managed payrolls covering multiple facilities throughout the U.S. and Canada to include salaried, union and non-union payrolls - weekly, bi-weekly, semi-monthly and monthly payrolls.  This included the management of wage assignments, garnishments and child support deductions.   Converted manual 1099 payroll to ADP processing.   Managed the payroll software conversion projects using ADP for two separate companies.
Payroll Tax Reconciliation & Audit
Experience with payroll tax filing documents for U.S. and Canada. Audit and reconciliation of all payroll service tax reports.   Settled outstanding tax issues which occurred prior to my being hired saving the company $2,000,000 in penalities and fines from the IRS and the State of Illinois.
Payroll & HR Audits
Performed payroll and HR Audits at company's manufacturing and warehouse locations to insure company and government regulations were met. 
Training and Development
Trained global in-house staff regarding new client contracts and client expectations via telephone and face to face meetings.   Face to face training of client's global staff regarding contracts and expectations.   Staff development and cross training to insure coverage for vacations and unexpected absences.       
International Client Development
Developed global immigration business by launching first Asia Pacific office in Singapore (2002-2004), assisted in development of offices in Hong Kong and Shanghai (2004-2005) and Asia Pacific Coordination Center based in Sydney, Australia (2005-2006).  Traveled to Costa Rica, Germany, Spain, Hungary and the UK to develop client relations.
Customer Service
International customer service and account management regarding multi-national clients moving their employees all around the globe.  Being available to meet their needs across all time zones.   Domestic customer service while in the position of payroll managment to insure all employees at all levels of the company received their paychecks timely, efficiently and accurately.
Global Immigration
Global immigration account management , coordination, compliance and processing covering multi-national clients traveling to all parts of the globe with the exception of in-bound U.S. immigration.
Compliance Monitoring
Compliance monitoring regarding international immigration laws and regulations; contract Statement of Work and Servie Level Agreements; Union contract details and payroll tax requirements.


I enjoy working outside and do-it-yourself projects.  I also enjoy taking family photos, scrapbooking and genealogy. 

Giving back to the community is also important to me.  I volunteer at my church, the St. Louis Area Food Bank, Our Lady's Inn, Kid's with Cancer Run and I participate in the Susan B Komen's Race for the Cure.


Highly accomplished and innovative professional with key domestic and international experience, global customer service, and multi-state/international payroll knowledge. Results-oriented and visionary leader with proven success in business process redesign and standardization. Skilled in staff supervision and training, client relations and strategic planning. Polished communicator and exceptional problem-solving skills. I thrive in a high paced, dynamic environment. My most recent position involved working from home for an immigration consulting firm as an account manager for global clients. Prior to returning to the U.S. in 1996, I was living in the Asia Pacific region for almost 7 years where I developed the global immigration business for my employer by establishing their first Asia Pacific office in Singapore and then subsequent offices in Hong Kong, Shanghai and Sydney. Payroll Management, tax filings and audits of off-site company locations played a role in the second developmental phase of my career. My initial careers were as Secretary, Clerical Assistant, Senior Secretary, Executive Secretary to Controller and Administrative Assistant to the CFO which spanned a period of 7+ years.


  • A challenging opportunity where I can use my people skills and international experience working with multi-cultural colleagues and clients. 
  • Being a leader who will do the right thing. 
  • Leading a team where I can influence and guide in direction, course, action and option.
  • I thrive in circumstances where I can take a negative situation or issue and turn it around with a win-win result.



Certified Professional Secretary

Institute for Certifying Secretaries


Amanda Braatoe

“Kathy is focused, has a great attention to detail and extremely hard-working. She is an excellent resource and always willing to go out of her way for a client or a colleague. It has been a true pleasure to work with Kathy.” March 30, 2009

Amanda Ward

“Kathy has an immense knowledge of global immigration and has a very strong work ethic. No task is deemed too daunting, no detail too irrelevant. She will always ensure that client deadlines are met and will produce work of exceptional quality.” May 15, 2009

Sophy King

“Kathy is extremely dedicated and very detail orientated. Every email or phone call Kathy received is responded to immediately and comprehensively - I have never had to chase Kathy for anything. Kathy is also very reliable and trustworthy. In the time we worked together, Kathy was assigned some enormous and complex projects which a lesser woman would have quailed or railed at - Kathy just quietly got on and got them done.” March 23, 2009

Kyler Fields

“Kathy was known at Emigra as both a very hard worker and very detailed oriented. She can be counted on to deligently work for win-win outcomes for the client and company interests. I would highly recommend her for any major client account support function.” April 9, 2009

Steve Bromley

“Of all the people I've worked with in my career, Kathy sticks out as one of the most dedicated and talented professionals I've ever met. Her keen mind, and attention to detail along with her 'get the job done' attitude made working with Kathy a true privledge and honor. I would not hesitate to recommend her to take on any challenge. Any company hiring her will be getting more than their monies worth.” March 23, 2009

Samantha Pena

Kathy was an excellent mentor and source of information during her time as my senior. She exuded professionalism in her work and yet was approachable when any questions or concerns may have come up. I look up to Kathy immensely and value the time I was able to work with her.” March 24, 2009

Penn Dupuis

“Kathy is an extremely hard worker and always willing to go the extra mile. Her work ethic is outstanding and when she made a commitment, she would always make sure it was met. Kathy is very knowledgeable in global immigration. She is honest and sincere.” April 13, 2009