To obtain an inside sales position with a local, growth oriented company.
Sales & Call Center Professional
Greater Atlanta Area, US Ga
Account executive contractor role for American Express. Large, team based call center environment requiring high touch, professional interaction with merchant clients in support of brand awareness and American Express merchant account advantages.
Named top producer of the month after only five months with the company
Elevated to training agent after only six weeks with company
Consistent high ratings in call quality and overall performance
Trained and managed store personnel. Opened and closed store including counting cash drawers, making deposits, closing out cash registers and filing closing reports.
Negotiated gold buys in a high volume store. Evaluated and bought various antiques and jewelry. Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Provided accurate and appropriate information in response to customer inquiries. Built customer loyalty by placing follow-up calls for customers who reported product issues. Demonstrated mastery of customer service call script within specified time frames.
Published multiple articles and short stories. Successful released of award winning book, Aurora of the Northern Lights. Highly sought after for editing and critique review by peers. Taught classes on writing and the creative process.