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Holly J Anderson

Property Management & Operations Professional

Work experience

Sep 2015Present

Regional Operations Manager , (Previously Market Operations Manager)

FirstKey Homes

1171 SFH - Florida District (Miami, Ft Myers, Orlando, & Jacksonville Metro Areas) (2017)

1222 SFH - Orlando District (Lakeland, Orlando, Space Coast, Jacksonville) (2018)

    • Re-Stabilized Existing Portfolio After Operations Hold After Sale of Portfolio
      • Completed 62 Turnovers < 60 days
      • Increased Core Occupancy from 82% to 98%, Maintained 95% +
    • Highest Performing Market Exceeding 75% of KPI Standards Set During Growth Phase
      • Billed Rent Increased by 19% & Market Rates by 17%
      • Decreased Monthly Delinquency from 5% to <2%
      • Renewal Rates Averaging > 90%
    • Established 2 New District Offices to Absorb Secondary Major Portfolio
      • South Florida/ Miami (476 SFH) |  Ft Myers/Tampa (303 SFH)
      • Located Office Space & Hired Core Field Employees to Handle Day to Day Operations
      • Traveled to Locations to Maintain Major Operations & Oversight
      • Evaluated Market Rents, Property Growth, & New Acquisitions
    • Assisted With Development of Company Wide Workflow to Streamline Operations
      • Digital Inspections to Capture Property Conditions
      • Collections Practices, Scripts, & Workflow for Unified Approach to Collections
      • Official Disaster Recovery Plan to Prepare & Remediation of Hurricane Damage
Sep 2014Aug 2015

Property Manager

BLT Homes of Florida

387 Single Family Homes - Florida (Jacksonville, Starke, Orlando, Sebastian, North Port, La Belle)

  • Reduced Operating Costs, By Eliminating Unnecessary Overhead
    • Closed 5 Local Offices to Consolidate Into Orlando Operations
    • Operated Area Over 15,000 Sq Miles with minimal staff of 4-5 employees.
  • High Economic Occupancy
    • Maintained Physical Occupancy 96 -98% 
    • Low Delinquency Rates <3%
    • Renewal Rates > 85%
  • Subset Portfolio Low Income Housing Tax Credit Units - 50% Limit
    • Monthly State Reporting on Occupancy & Income Limit Guidelines
    • Specialized Application & Approval Processes for Income Qualifications
    • Annual State Audits, Reporting, & Training 
Jan 2013Aug 2014

Account Manager

Reedy and Company LLC 

3,200 SFH - Ownership Comprised of Individual Investor Owners & 2 Hedge-funds

  • Accounts Receivable (Posting & Depositing Tenant Rent)
    • Yardi Account Management, Move Ins, Move Outs, General Updates
    • Assisted with Month End Reconciliations
  • Technology Services Supervisor
    • Research, Select, & Purchase New Equipment and Software
    • Created a Digital Filing System for Legal Documents & Budgets
    • Conducts Classroom Style and Web-Based Training for Employees
    • Services Computer Malfunctions
  • Reporting Analyst
    • Collections
      • Evaluate Collection Department Track Daily & Monthly Collection Progress
      • Provide Checks and Balances Reporting for Digital System Consistency
    • Construction & Renovation (2013)
      • Conducted Budget Audits, Supervised Invoice Expenses, CO Requests 
  • Office Workflow and Documentation Coordinator
    • Implemented Procedures to Provide Lease Status Visibility and Agent Performance
    • Created a Company Policy and Procedure Handbook.
    • Revised the Company Lease to Provide a More Detailed Outline Landlord Rights 
    • Increased NOI by Introducing Technology Solutions That Decreased Labor Costs
    • Developed a Renewals Program to Capture Rental Increases  Increase Market Rents

Education

2016Present

Licensed Real Estate Sales Agent

State of Florida
Aug 2005May 2009

B.A - Studio Art

Rhodes College, Memphis TN

Concentration in Business

Skills

Landlord Tenant Laws & Fair Housing
Low Income Housing Tax Credit Rules & Regulations

State of Florida Rules & Regulations

Microsoft Office Suite

Word, Powerpoint, Excel, Access, Publisher, OneNote, Sharepoint

Policy & Procedure Creation
Yardi Voyger & RentCafe

Property Management Database

Propertyware

Property Management Database

FotoNotes 

Digital Photo Inspection Software

Microsoft Dynamics

CRM Software