Customer Service Representative IV
Customer service representative for the Arizona Republic newspaper at the Gannett call-center. Responsible for taking incoming calls regarding service issues, billing, and various other customer concerns. Responsible for meeting and maintaining customer service standards and sales quotas.
- Member of the Employee Appreciation Committee twice during employment; used to organize company functions, events, contests, and to address employee concerns.
- Exceeded company sales and service standards several consecutive months and was awarded Quality Certificates in addition to bonuses.
- Was being trained as a floor coach and promoted before the company decided to close the Tulsa location.