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Julie Falbo

Consumables Manager at Reichel & Drews (The RDI Group)

Summary

 25 years establishing dynamic experience in inside sales, customer service and office management in both manufacturing and distribution environments.  Exceptional skill sets in customer service and training.

Work experience

01/18Present

Consumable Manager

Reichel & Drews
05/1601/18

Project Manager

BBS  Automation

References

Patricia Telle

“Julie is a detail oriented manager who goes above and beyond to service the customer’s needs, no matter how big or small they may be. As a co-worker, she is always respectful of others and is always willing to help out. I enjoyed working with Julie at Dek/Tyco Electronics; she is a team player and a positive person.” May 12, 2009

Bradd Erickson

“Julie came to Arden and we worked together as inside sales reps. Julie mastered this role with extraordinary skill and talent. Julie excelled in her role as a sales person, team player and as a leader which resulted in her getting more responsibility within the branch. And, eventually was given the role as Administrative Manager within the first year of employment. Julie was not only an exceptional colleague to work with, but is also a wonderful person and role model to everyone she comes in contact with. Any company would be lucky to have Julie on their team!” June 15, 2009

Portfolio

Education

Aug 1988May 1992

Bachelor of Science

Loyola University

Skills

• Project quoting and management
Review BOM for product required, verify part numbers and descriptions. Provide quote and applicable drawings per the BOM for customer review and approval. Review materials and production schedule for aggressive shipping schedule to meet on site dates. Coordinate with shipping how product will ship and supply Bill of Ladings / tracking and proof of deliveries to customer.  Create reporting or spreadsheets to manage ship dates and product listing and tracking at customer requests.
Production planning and purchasing
Work closely with production, planners and purchasing with customer and project requirements to ensure materials are available and production can support the on site requirements for a job.
• Technical customer service skills
Field customer inquiries  determining if product requested falls  within or outside of the standard product range. Initiate contact with engineering for assistance with product modification or new product development. Coordinate the paper trail of quote, drawing and specifications for quoting and ordering or product. Work with sales engineers and product managers to be sure sure marketing materials and sales tools are correct and use friendly for customers. Always looking for ways to improve customers ability to find and order correct product.
Trainer for customer service and support staff
Establish documentation for training of customer service group for internal process flow of quoting and sales order process as well as software training. Review and validate pricing matrices used in customer service prior to release; work on continual improvements to matrices.
20 years of experience
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