Julie Falbo

Julie Falbo


 20 years establishing dynamic experience in inside sales, customer service and office management in both manufacturing and distribution environments.  Exceptional skill sets in customer service and training.

Work experience

Work experience
Sep 2006 - Present

Customer Service Product Specialist

Leviton Network Solutions

Daily product quoting, data entry and shipment scheduling for established account base. Daily review of production schedule; working with production floor to ensure product is done on time. Work with quality and engineering on new product, revisions and prototypes as requested by customers. Maintain spreadsheets, reports and other customer related documents for orders and large projects. Coordinate and assist with training employees on our ERP system and products. Review and verify training materials and quoting configurators prior to implementation. Provide continual improvement to the internal process flow from quote to shipping. Liaison customer service contact between our local customer service group and our Bothell, WA group.

Jan 2002 - Sep 2006

Customer Service/Office Manager

Advance Fiber Optic Solutions (AFOS)

Accounting duties consisted of processing accounts payable and receivables. Daily customer service duties include quoting, expediting orders, confirming deliveries to customer sites and customer follow-up. Daily purchasing duties consist of reviewing MRP reports and placing purchase orders, expediting and tracking shipments. Daily clerical duties of answering and routing calls, filing, office/production supply ordering and making travel arrangements for staff. Coordinated physical inventories done quarterly. In September of 2006 the owners of AFOS sold to Leviton Manufacturing. I moved into full time customer service to assist with the transition of products coming to Saint Charles from various Leviton locations.

May 1999 - Dec 2001

Customer Service Manager

Dek/Tyco Electronics

Managed customer service department in a manufacturing and distribution environment. Assisted in forecasting sales and working with outside sales when quoting, sampling or assisting with projects. Worked on process improvements to ensure customer satisfaction from order entry to delivery. Analyzed production and demand to maintain adequate inventory levels. Worked with customers on special quotes or requirements. Dek was purchased by Tyco Electronics in August of 2001. I traveled weekly, through December of that year, transitioning the customers and product to the new location in Fuquay-Varina, NC.

Feb 1996 - May 1999

Account Manager/Administrative Manager


Began as inside sales in 1996 with a 2 million dollar territory to support. Territory consisted of customer inventory management programs requiring weekly review for component needs, requesting product, ensuring product conformance to customer specs and managing stocking program at customer sites. Became Administrative Manager August 1997 assisting with branch operations in terms of supervising 8 inside sales reps. Acted as HR liason between corporate office and branch for time cards, vacation tracking and other HR issues. Worked closely with branch manager to exceed monthly sales targets and assist with contract and pricing reviews for our program accounts.


Aug 1988 - May 1992

Bachelor of Science

Loyola University



• Project quoting and management

Review BOM for product required, verify part numbers and descriptions. Provide quote and applicable drawings per the BOM for customer review and approval. Review materials and production schedule for aggressive shipping schedule to meet on site dates. Coordinate with shipping how product will ship and supply Bill of Ladings / tracking and proof of deliveries to customer.  Create reporting or spreadsheets to manage ship dates and product listing and tracking at customer requests.

Production planning and purchasing

Work closely with production, planners and purchasing with customer and project requirements to ensure materials are available and production can support the on site requirements for a job.

• Technical customer service skills

Field customer inquiries  determining if product requested falls  within or outside of the standard product range. Initiate contact with engineering for assistance with product modification or new product development. Coordinate the paper trail of quote, drawing and specifications for quoting and ordering or product. Work with sales engineers and product managers to be sure sure marketing materials and sales tools are correct and use friendly for customers. Always looking for ways to improve customers ability to find and order correct product.

Trainer for customer service and support staff

Establish documentation for training of customer service group for internal process flow of quoting and sales order process as well as software training. Review and validate pricing matrices used in customer service prior to release; work on continual improvements to matrices.

20 years of experience

 <!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} </style> <![endif]--> 20 years establishing dynamic experience in inside sales, customer service and office management in both manufacturing and distribution environments.