20 years establishing dynamic experience in inside sales, customer service and office management in both manufacturing and distribution environments. Exceptional skill sets in customer service and training.
Sep 2006 - Present
Customer Service Product Specialist
Leviton Network Solutions
Daily product quoting, data entry and shipment scheduling for established account base. Daily review of production schedule; working with production floor to ensure product is done on time. Work with quality and engineering on new product, revisions and prototypes as requested by customers. Maintain spreadsheets, reports and other customer related documents for orders and large projects. Coordinate and assist with training employees on our ERP system and products. Review and verify training materials and quoting configurators prior to implementation. Provide continual improvement to the internal process flow from quote to shipping. Liaison customer service contact between our local customer service group and our Bothell, WA group.
Jan 2002 - Sep 2006
Customer Service/Office Manager
Advance Fiber Optic Solutions (AFOS)
Accounting duties consisted of processing accounts payable and receivables. Daily customer service duties include quoting, expediting orders, confirming deliveries to customer sites and customer follow-up. Daily purchasing duties consist of reviewing MRP reports and placing purchase orders, expediting and tracking shipments. Daily clerical duties of answering and routing calls, filing, office/production supply ordering and making travel arrangements for staff. Coordinated physical inventories done quarterly. In September of 2006 the owners of AFOS sold to Leviton Manufacturing. I moved into full time customer service to assist with the transition of products coming to Saint Charles from various Leviton locations.
May 1999 - Dec 2001
Customer Service Manager
Managed customer service department in a manufacturing and distribution environment. Assisted in forecasting sales and working with outside sales when quoting, sampling or assisting with projects. Worked on process improvements to ensure customer satisfaction from order entry to delivery. Analyzed production and demand to maintain adequate inventory levels. Worked with customers on special quotes or requirements. Dek was purchased by Tyco Electronics in August of 2001. I traveled weekly, through December of that year, transitioning the customers and product to the new location in Fuquay-Varina, NC.
Feb 1996 - May 1999
Account Manager/Administrative Manager
Began as inside sales in 1996 with a 2 million dollar territory to support. Territory consisted of customer inventory management programs requiring weekly review for component needs, requesting product, ensuring product conformance to customer specs and managing stocking program at customer sites. Became Administrative Manager August 1997 assisting with branch operations in terms of supervising 8 inside sales reps. Acted as HR liason between corporate office and branch for time cards, vacation tracking and other HR issues. Worked closely with branch manager to exceed monthly sales targets and assist with contract and pricing reviews for our program accounts.