Queena Hoang

Queena Hoang



Work experience

Work experience

San Nicolas Second Year Resident Assistant

University of California, Santa Barbara Residential LifeSeptember 2009-Present

uAssist in the professional development of 6 first year resident assistants

uManage crisis situations as first responder

uAccommodate and create monthly duty schedules

uEducate residents on topics of diversity, social justice, and personal wellness

uCreate a cohesive and comfortable community throughout the residence hall

Front Desk Attendant

University of California, Santa Barbara Housing&Residential Services January 2010- Present

uProvide excellent customer service when answering the main information line for H&RS

uAssist walk-ins inquiring about housing and/or dining

uDesign and create content for the H&RS Digital Signage Networking

uOrganize, sort and distribute mail for Housing and Dining departments

Guest Service Representative

University of California, Santa Barbara Conference Services June 2009-August 2009

uAccommodated to hotel guests' requests and needs

uShuttled guests to and from the Santa Barbara Airport and Air Bus

uPerformed clerical duties including operating phone lines, answering general questions, and checking guests in and out of their rooms

Santa Rosa Hall Resident Assistant

University of California Santa Barbara Residential LifeSeptember 2008-June 2009

uFacilitated 67 first year residents with their transition into college

uEnforced university policies and community standards, document and address policy violations

uCreated, implemented, and evaluated educational, social, and recreational programs

uCounseled residents on personal, academic, and career concerns

Santa Cruz Front Desk Attendant

University of California Santa Barbara Residential Life            October 2007-June 2008

uMaintained front desk duties including equipment check outs and poster making

uAssisted in maintaining lock-out key system

uPerformed clerical duties including operating phone lines, answering general questions, referring students and parents to campus resources

Campus/Community Activities

NASPA Undergraduate Fellow

NASPA Undergraduate Fellows Program May 2009- Present

uProvides professional development for underrepresented students in student affairs

uMeet with mentor weekly to work on special projects, discuss career plans, and set monthly goals

uDevelopment in writing, presentation skills, ethical decision making, professional networking, and cultural competency skills

uConduct informational interviews with Student Affairs professionals

uDevelop an understanding of history, purpose and mission of student affairs

Alpha Kappa Psi Fraternity Member

University of California Santa BarbaraMay 2009- Present

uChaired and led Fundraising Committee for Spring 2009 and Fall 2009 and raised over $3,000

uHonorary member of the Yellow Rose Society

uReceived the Tyler Willis Alumni Scholarship for leadership excellence

uAttended National Convention in Florida, August 2009