Queena Hoang
- Santa Barbara US-CA
Education
Sep 2007 - Present
Work experience
San Nicolas Second Year Resident Assistant
University of California, Santa Barbara Residential LifeSeptember 2009-Present
uAssist in the professional development of 6 first year resident assistants
uManage crisis situations as first responder
uAccommodate and create monthly duty schedules
uEducate residents on topics of diversity, social justice, and personal wellness
uCreate a cohesive and comfortable community throughout the residence hall
Front Desk Attendant
University of California, Santa Barbara Housing&Residential Services January 2010- Present
uProvide excellent customer service when answering the main information line for H&RS
uAssist walk-ins inquiring about housing and/or dining
uDesign and create content for the H&RS Digital Signage Networking
uOrganize, sort and distribute mail for Housing and Dining departments
Guest Service Representative
University of California, Santa Barbara Conference Services June 2009-August 2009
uAccommodated to hotel guests' requests and needs
uShuttled guests to and from the Santa Barbara Airport and Air Bus
uPerformed clerical duties including operating phone lines, answering general questions, and checking guests in and out of their rooms
Santa Rosa Hall Resident Assistant
University of California Santa Barbara Residential LifeSeptember 2008-June 2009
uFacilitated 67 first year residents with their transition into college
uEnforced university policies and community standards, document and address policy violations
uCreated, implemented, and evaluated educational, social, and recreational programs
uCounseled residents on personal, academic, and career concerns
Santa Cruz Front Desk Attendant
University of California Santa Barbara Residential Life October 2007-June 2008
uMaintained front desk duties including equipment check outs and poster making
uAssisted in maintaining lock-out key system
uPerformed clerical duties including operating phone lines, answering general questions, referring students and parents to campus resources
Campus/Community Activities
NASPA Undergraduate Fellow
NASPA Undergraduate Fellows Program May 2009- Present
uProvides professional development for underrepresented students in student affairs
uMeet with mentor weekly to work on special projects, discuss career plans, and set monthly goals
uDevelopment in writing, presentation skills, ethical decision making, professional networking, and cultural competency skills
uConduct informational interviews with Student Affairs professionals
uDevelop an understanding of history, purpose and mission of student affairs
Alpha Kappa Psi Fraternity Member
University of California Santa BarbaraMay 2009- Present
uChaired and led Fundraising Committee for Spring 2009 and Fall 2009 and raised over $3,000
uHonorary member of the Yellow Rose Society
uReceived the Tyler Willis Alumni Scholarship for leadership excellence
uAttended National Convention in Florida, August 2009
