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Objective

My professional career is demonstrative of the “New American Dream” which means not locking myself down to one career path, but rather showing myself  as someone who can conquer any challenge and excel in any endeavor.  Though interested in academia, I am open to exploring opportunities involving business and finance.  Well read with innovative research skills, I am is excited about all future career opportunities.

Work experience

Mar 2014Present

Intercampus & Consortium Loan Services Coordinator

George Mason University

Responsible for managing day-to-day operations of George Mason University (GMU) Libraries’ Consortium Loan Service (CLS) and the intercampus delivery service.

Provide distance education document delivery service to GMU patrons.

Coordinate work assignments for Library Specialists in the University Libraries with their supervisors to make sure that requests are promptly filled.

Coordinate effectively with document fulfillment staff at the other GMU libraries to make sure that requests are promptly filled.

Effectively and efficiently work with fulfillment staff at other Washington Research Library Consortium’s (WRLC) institutions, as well as the WRLC storage center to expedite requests.

Supervise the circulation desk and student workers on assigned shifts.

Participate in multiple Search Committees for the hiring of new staff.

Jun 2008Mar 2014

Consortium Loan Services Coordinator

George Mason University

Created a set of standards for the management of WRLC Consortium Loan Service (CLS) requests across all GMU libraries.

Trained staff and student workers to use the CLS/WRLC software.

Wrote the complete GMU CLS/WRLC training manual for the GMU university libraries, which includes a separate step by step training presentation for new staff.

Established the process for lending electronic articles to WRLC partner institutions.

Worked with the staff of the Digital Programs and Systems, Mercer Library Circulation, University Network Engineers, and WRLC to upgrade the Mercer Library from a passive to an active connection with WRLC servers.

Completed the Search Committee Training for GMU staff.

Reduced printing and copy costs while speeding up the delivery process.

Nov 2002Jun 2008

Bargain Lead Bookseller

Barnes and Noble Booksellers

Managed the Bargain Department, including display, design, and merchandising of new products.

Responsible for keeping all bargain departmental records updated daily; including sales reports, lists of new displays, product procurement, and maintenance of departmental stock by other employees.

Tracked and evaluated departmental performance, identifying high demand products and local trends.

Supervised promotions and oversee all personnel assigned to the Department.

Nov 2001Nov 2002

Associate

Politemps, Inc.

Staff consultant for Politemps clients, providing campaign assistance and database analysis.

Feb 2001Oct 2001

Research and Production Assistant

EP&P Consulting, Inc.

Performed data examination and cost analysis of state funded homeless shelters, treatments and services for Medicaid rate settings applied by the State of New Jersey.

Provided statistical data, based on county services, utilized in obtaining Congressional waivers for Medicaid and rate settings for State of Arizona.

Provided analytical data that was utilized in the formulation of review processes ultimately incorporated into a managed dental program through the University of Nevada, Las Vegas.

Responsible for the re-program, design, and overhaul of the in-house library database catalogue.

Feb 1999Jan 2001

Constituent Representative & Computer Specialist

Office of the Vice President of the United States

Served as a liaison between the Vice President’s office and Executive Branch agencies.

Assisted senior staff with research projects with the Congressional Research Service.

Drafted official correspondence on behalf of the Vice President.

Cataloged and maintained constituent and correspondence records on official database.

Answered citizen inquiries regarding Executive Branch activities and policies.

Portfolio

Biography:

Mark’s interest in government and public service began while in college.  Initially majoring in business, government and civics courses ignited a commitment to public service.  While in college he served on a private charity board and was the subcommittee chair to raise money for children with terminal illnesses.  Upon graduation from college, Mark was honored when he was selected to serve the American public as a staff member to the Vice President of the United States. 

Though interested in continuing a career in government, he opted to enter the private sector, devoting his attention to health care.  While working as a researcher for a health care consulting firm, he analyzed the expenditure of New Jersey taxpayer dollars directed to assist the homeless, and compiled statistics to ensure that public assistance was being properly allocated.  He also analyzed data to help the State of Arizona in retaining its Medicaid waiver in favor of an affordable state run alternative (Arizona Health Care Cost Containment System, or AHCCCS).  His contributions helped the state determine appropriate rate setting for physician reimbursement. 

Mark enthusiastically accepted his current position as part of the library staff at George Mason University (GMU).  He works diligently to streamline the Consortium Loan Services Program into a faster more accessible service, making the GMU library contents available to the majority of enrolled college students, faculty and staff in Washington, DC metro area.

 Mark’s professional career is demonstrative of the “New American Dream” which means not locking himself down to one career path, but rather showing himself as someone who can conquer any challenge and excel in any endeavor.  Though interested in academia, he is open to exploring opportunities involving business and finance.  Well read with innovative research skills, he is excited about all future career opportunities.

Education

Aug 1994May 1998

Bachelor of Arts

Saint John Fisher College

Awards

Two time recipient of the George Mason University Individual Impact Award.

Professional Attributes

Information Resource Management

Problem Analysis and Quality Assurance

Information Technology Focused

Project Planning, Implementation, and Management

Summary

Sixteen years of experience in federal government, academia, and the private sector.

Focused performer who is committed to quality in every task – from personal interaction with coworkers to a high level of service provided to patrons.

An excellent communicator, who coordinates activities and multitasks in fast-paced, deadline driven environments.

A problem-solver who envisions business and technical perspectives for actively developing workable solutions.