To work in the capacity of Marketing, Store Operations & Customer Care Profession and being a life-long learner, would like to work for a company with special interest in Retail Store Operations where my skills and knowledge could be put to good use, to grow more and more..........
Sep 2008 - Present
Assist Manager-Store Operations
Asst Manager –Store Operations-DiamondCurrently I am working for Kirtilal Kalidas Jewellers Private Ltd, Gold and Diamond Jewellery(An ISO 9001:2000 Company ) as Asst Manager Store OperationsKirtilal Kalidas Jewellers Private Ltd. is a renowned manufacturer and retailer of premium Diamond & Gold jewelry operating with 10 jewelry stores and a state of the art manufacturing unit in South India.It has the unique distinction of being the first company to be certified under ISO 9001:2000 for both its retail and production units simultaneously.Key ResponsibilitiesProvide leadership and team building. Proactively generate ideas to develop business opportunities and maximize sales to achieve goals.Set merchandising standards, evaluate merchandise performance and maintain standard & correct merchandise.On job training for sales associates in regards to merchandise, policies and procedures.Counseling HNI Clients regarding their Jewelry requirement,helping them to finalize the customized jewelery design. Explaining 4 ''C'' s of the Diamond and its grading system.
Asst Manager-Customer Order Management -Diamond Sep 2008 - Dec 2009Coordination of Customized order business functions which starts with the contact with a potential customer. Receiving orders from all stores. Inter department communication (Sourcing the raw material and scrutinizing the design feasibility).Monitoring the flow of product from initial stage to dispatch section. Delivering the finished product to stores as committed on within the due date.
Dec 2005 - Sep 2008
Asst Manager –Store Operations
Planning and executing the Marketing activities of the Store to promote sales and create brand awareness.
Product level Coordination:
- Managing stock level and ensuring no out-of-stocks of core lines
- Ensuring BOS (Boutique Operation Specialist) activities all are up to date
- Doing regular competitor study to be update on the market
- Presenting stock to make it appealing to the public (Visual Merchandising)
II.Co ordination with franchise and Corporate:
- To give proactive feedback to the Franchisee and Store Manager on the trends, Customer feedback and provide recommendations for improvement. Conduct timely audits for franchisee
- Administration expenses- this is required to check the profitability. This report has to be created and submitted monthly.
- Maintenance- Role would include collecting maintenance issues and forwarding to franchise & ensuring timely redressal/ solution of each etc
- Understanding corporate communication.
- Responding to corporate office from the franchisee end
- Planning events and new season for Marketing
- Organizing the administrative process, and demonstrate the problem solving ideas with franchise –Staff requirement and other staff related issues
III. Marketing: Primary Responsibilities:
Conducting activities to increase Sales:
1.Planning and executing local TV Channel (jewellery awareness) programs
2.To conceptualize, plan & execute joint-events/activities with ladies club, lions club etc
3.Conducting jewellery display programs in Marriage functions
4.Conducting jewellery awareness programs in Store once every fortnight for a new set of customers each time.
5.Managing print advertisement
6.Managing an out-door marketing team to promote the Brand
7.Approaching the banks, institutions, colleges, schools etc for savings scheme enrollments
8.Organizing public entertainment activity like Rangoli competitions for house wives by direct house visit with tie up from a team of leading daily news paper
9.Maintaining a highly professional and efficient telecalling system
10.Organizing special programs on Doctor’s Day, Teacher’s Day, Mother’s Day, Father’s day etc
11.Initiating tie-ups with lifestyle brands for value added benefits to customers
12.Monitoring and maintain the Visual merchandising of the store
13.Effectively managing the sales people.
14.Involving in all aspects of retail environment including behavior, attitude, work ethics and culture
15.Achieving new business development for the store and to re-establish my contacts to drive this new business forward.
IV. Other responsibilities includes: Assisting the Store manager in his duties:
Representing the manager and the brand when the manager is absent.
Overseeing all transactions with cashier and all customer complaints and queries.
Coordinating the morning meeting with the Store Manager and giving motivational quotes or message on every day
- Ensuring the team is trained specifically in product knowledge
- Motivating the team to achieve targets by monitoring performance, giving feedback and addressing any concerns
GHS enrolments reached a record high 653 in March, 2008 when we got second position in South 2 region.
1.I have also received a MOMENT OF FAME award for my performance in GHS.
Oct 2003 - Nov 2005
Public Relation Officer Salem
1. Dr Agarwal Vasans Eye Hospitals, Salem
Monitoring the day to day activities of marketing team consisting of Executives.
Arrangements of Medical camps for corporate and associations
Organizing CME programmes, Health related events and Press meets
Meeting Doctors and Generating Referrals
Establishing Telemedicine facility across the Tamilnadu for generating referrals
Eye camps and awareness programme have been conducted in each and every schools and colleges in Salem and Trichy regions
Consistently achieved the hospital monthly targets
Have been successful in generating business from potential and referral doctors across the Tamilnadu
Potential hospital and leading Nursing homes have been made tied up for tertiary care
Jun 1999 - Sep 2003
Tablets (India) Limited Chennai
Meeting Doctors and Generating Prescription
Promotion of Gastro entrology, oncology products, coughs formulations and Amino acids Multivitamin combinations
Monitoring the market& providing feedback to HO
Launching of new product &its pre-post market survey
Sales Management i.e. sales Promation, sales Generation &Order procuring
Consistently achieved 100% sales target
Successfully launched the new product-Peglec powder (gastro cleaning before colonoscopy), Ambrolite-s Cough syp
Mar 2009 - Feb 2010
May 2000 - Dec 2000
Diploma in Scientific Promotion
The six months course offered theoretical session on Marketing intelligence and project work done in promotion of medicines among doctors.
Oct 1994 - Oct 1998
I Have got Excellent Grade in Project work in B.Pharm
Marketing & Creativity
Completing the Training Module of KNOW YOUR CART as part of the Customer First Programme
I have got Certificate of Merit in Cricket - Runner
I have got Certificate of Performance in Quiz paper conducted by Tablets(India)Limite
I have got Certificate of Performance in Quiz paper conducted by Tablets(India)Limited
I have got Award for Star Performance of Golden Harvest Scheme
I have got Moment of Fame for GO FOR EXTRA MILE-Golden Harvest Scheme Enrollments
I have completed Diploma course in Scientific Promotion and passed the Examination conducted by Tablets(India)Limited
I have Participated in the Super Star Contest and selected for BAM meeting participation