Tampa Bay Systems Integration, Inc.
Management Consulting Firm based in Erie, PA
(State Farm Insurance, Citizen's Energy, Hawaiian Telcom, Bearing Point, SPX Corporation, General Electric, Business Week, Lewtan Technologies, Air-Con)
Manage projects/operational activities to successfully meet client priorities.
Proposed, sold, designed and implemented eCommerce solutions to clients of CyberTron, Inc. and Web-Site-Builders.com
Conducted a CRM and Agency Management System assessment and vendor selection for 17,000 State Farm insurance agencies nationwide. State Farm is a major Auto Insurance vendor as well as Life, Health, and Banking. Recorded and analysed the responses from our RFI in a scorecard matrix which compared all the vendors. This vendor selection engagement resulted in five proof of concepts featuring: Microsoft Dynamics CRM; NetSuite CRM+; SalesForce.com; Applied Systems; and Nexsure / Xdimensional. All applications where hosted on-demand solutions. Microsoft Dynamics CRM implementation for Citizens Energy Corporation, which included 5 Portals for outsourced contact centers. Managed outside Software Development Support and Hardware vendors to insure operations run smoothly.
Authored Test Scripts and tested PeopleSoft Version 8.9 application software customizations and interfaces with Mercury TestDirector 8.0 for the Hawaiian Telcom Contact Center implementation under BearingPoint. Tracked the development and E2E tested the interfaces between PeopleSoft CRM via Tibco and J2EE Web Services with Ascential EPM: Remedy, Telecordia ASMS / LSMS, KenanFX, Kansys, EBPP, 411 Directory Assistance, Intrado E911 Emergency Services, Helen Berry Directory Listing to Third Party Publishers, DBASII via Order Capture and Neustar LSR process updates, Employee sync to and from HCM, AAIS-NB, AWAS Workbench, Oryx Server for Voicemail, DATAPROSE, ALLTEL, and PeopleSoft FSCM for the Hawaiian Telcom Paradise Project.
As Chief Software Engineer, developed dynamic software to generate medical systems and forms to support Biopharmaceutical clinical testing on Compaq Tablet PC's using Microsoft Visual Studio .NET with Visual Basic .NET and C# .NET on MS SQL Server database.
Set up Global PMO Program Management Office methodologies with ARIS Business Architect, Designer, and Optimizer within SPX to help manage the IT requests originating from 27 international subsidiaries. Dash Board Reporting with SharePoint 2007. PeopleSoft 8.0 CRM, SelfService, Quality, and JD Edwards OneWorld interface with global Lotus Notes rollout, and Network Infrastructure to report exceptions.