Download PDF


Program Management Office / Team Building Experience: Recruited and lead a 30+ team of software developers, system integrators, project managers, systems architects, consultants, and quality assurance test engineers to meet the demands of a fast-paced, growing company in the Supply Chain Management industry.

Microsoft Visual Basic .NET and C# .NET on Microsoft Visual Studio to develop a Pharmaceutical application to perform Case Management on Clinical Trials and designed prescription tracking system for heart patients. Management consulting experience: Applied decision support tools to measure ROI, breakeven analysis and other productivity measurements to make decisions. Expertise with just-in-time and lean production systems, data mining algorithms, model building, capacity planning, assignment and transportation methods, location strategies, linear programming, layout strategy, inventory, job design, PERT, work measurement, queuing analysis, supply-chain management, simulation, aggregate planning, short-term scheduling, maintenance, reliability, decision theory, and SPSS analysis and reporting. CRM Practice Management Experience: Facilitated requirements gathering from cross-functional teams, collaborated, validated and finalized them with a gap analysis. Executed project plans that fit in with expectations, time frames, and budgets for PeopleSoft, AMDOCS Enabler Clarify Version 9, 10 11 Thin Client / Fat Client, and Siebel Customer Relationship Management implementations. Teaching: Marketing Research with SPSS, B2B Business Marketing, Management Science, and Operations Management as an Adjunct Professor at Gannon University. Experience with Software Development Lifecycle (SDLC) using Oracle and n-Tier implementations utilizing middle-ware technologies Tuxedo, EAI, MQ-Series and CORBA spanning different legacy platforms. Six-Sigma Methodologies were used in program / project work.

Work experience

Nov 2001Present

Project Manager

Tampa Bay Systems Integration, Inc.

Management Consulting Firm based in Erie, PA

(State Farm Insurance, Citizen's Energy, Hawaiian Telcom, Bearing Point, SPX Corporation, General Electric, Business Week, Lewtan Technologies, Air-Con)

Manage projects/operational activities to successfully meet client priorities.

Proposed, sold, designed and implemented eCommerce solutions to clients of CyberTron, Inc. and

Conducted a CRM and Agency Management System assessment and vendor selection for 17,000 State Farm insurance agencies nationwide. State Farm is a major Auto Insurance vendor as well as Life, Health, and Banking. Recorded and analysed the responses from our RFI in a scorecard matrix which compared all the vendors. This vendor selection engagement resulted in five proof of concepts featuring: Microsoft Dynamics CRM; NetSuite CRM+;; Applied Systems; and Nexsure / Xdimensional. All applications where hosted on-demand solutions. Microsoft Dynamics CRM implementation for Citizens Energy Corporation, which included 5 Portals for outsourced contact centers. Managed outside Software Development Support and Hardware vendors to insure operations run smoothly.

Authored Test Scripts and tested PeopleSoft Version 8.9 application software customizations and interfaces with Mercury TestDirector 8.0 for the Hawaiian Telcom Contact Center implementation under BearingPoint. Tracked the development and E2E tested the interfaces between PeopleSoft CRM via Tibco and J2EE Web Services with Ascential EPM: Remedy, Telecordia ASMS / LSMS, KenanFX, Kansys, EBPP, 411 Directory Assistance, Intrado E911 Emergency Services, Helen Berry Directory Listing to Third Party Publishers, DBASII via Order Capture and Neustar LSR process updates, Employee sync to and from HCM, AAIS-NB, AWAS Workbench, Oryx Server for Voicemail, DATAPROSE, ALLTEL, and PeopleSoft FSCM for the Hawaiian Telcom Paradise Project.

As Chief Software Engineer, developed dynamic software to generate medical systems and forms to support Biopharmaceutical clinical testing on Compaq Tablet PC's using Microsoft Visual Studio .NET with Visual Basic .NET and C# .NET on MS SQL Server database.

Set up Global PMO Program Management Office methodologies with ARIS Business Architect, Designer, and Optimizer within SPX to help manage the IT requests originating from 27 international subsidiaries. Dash Board Reporting with SharePoint 2007. PeopleSoft 8.0 CRM, SelfService, Quality, and JD Edwards OneWorld interface with global Lotus Notes rollout, and Network Infrastructure to report exceptions.

Jan 1999Nov 2001


eLoyality Corporation

A Customer Interaction Consulting and Managed Services company based in Lake Forest, IL

(Federal Express, HP, Agilent Technologies, Spring Tide Networks, Minicom International)

CRM Project planning / program management, including the application of Earned Value Management with software development, telecom / network conversion projects. Coordinated full project lifecycle, proposed road maps, architecture, managing budgets of over $28 Million, creating project plans / SOW's / SLA's, developing and implementing processes, and maintaining vendor / customer communications


Facilitated in the business process work for gathering requirements for the POC - Proof of Concept CRM AMDOCS Contact Center Clarify project with Thin Client and Java eSupport on an Oracle Database Platform for Federal Express. Gap Analysis resulting in the design to capture customer interactions from web self service transactions using web monitoring tools, directed by process and technical docs. Scrum Master experience with Java development. Implementation Manager and Functional Architect for the Customer 2000 Sales & Marketing Contact Center within Agilent Technologies Healthcare Solutions Group. Gap Analysis produced functional and technical specifications to convert from AMDOCS Contact Center Clarify Thin Client to PeopleSoft Vantive CRM and interface to Legacy Systems. Web enabled application for customer self-service of creation and status of cases. Directed all process development / documentation and training development / administration for groups of up to 30. Authored and implemented process developments and documentation including SOW's, project plans, and SLA's. Set up eLoyalty's Austin Lab to use Business Objects and Portals to benchmark PeopleSoft CRM, Siebel CRM, Siebel, Oracle CRM, Clarify CRM, and Cisco IPCC to demonstrate to clients the functionality of PeopleSoft, Siebel, & Oracle. Administered requirements gathering, scope of work definition, development tracking, risk management, and QA. Used Tuxedo to interface Clarify thick clients to the Clarify server for Xerox.

Jan 1998Jan 1999

Consulting Manager

Clarify, Inc.

CRM Software Company - eFrontOffice Suite based in Cupertino, CA

Managed miscellaneous professional service projects including software migration for customers, help desk and client software updates, and metrics to gauge customer service levels. Provided proactive support on a complete suite of software products to 50 customers in the Northeast client base. Managed staff of 12 including six contract consultants, and coordinated $3.6 Million Consulting Revenue. Successfully completed software deployment to 50 customers. CRM Practice Management of a team of 12 consultants generating $900,000 Revenue per quarter. Directed mission-critical software deployment projects to multi-person user bases. Provided Clarify Training Consultants for the Boston Clarify University.

Jan 1997Jan 1998

Director of Product Development

MarketMAX, Inc (SAS)

The leading provider of advanced retail planning and merchandise intelligence software based in Wakefield, MA,

Managed team of 32 software developers, project managers, systems architects, consultants and quality assurance test engineers to develop, deploy and release Integrated Merchandise Planning & Allocation software solutions. Utilized Visual C++ Microsoft MFC to develop solutions on Oracle, SQL Server, Informix, and Sybase DB Platforms. Applied scientific techniques to retail business intelligence, forecasting demand, in-store operations, localized assortment strategy, merchandise operations management and planning, profit optimization, and supply chain planning. The solutions included: Category Management, Assortment Planning, Cluster Management, Space Planning, Intergraph Micro Station & AutoCAD IGES CADD Interface, and Store Planning for major retailers and distributors in the supply chain industry. Utilized Inforem (Base/Allocation) Flow Replenishment Interface to Forecast Demand (Revise / Accept) as part of VF RFSM/DISP pilot project for Wal-Mart. Interfaced with Retek's retail software solution for ShopKo. Data Mart analysis experience building 10 levels into the product to capture consumer product financial data.

Jan 1995Jan 1997

Consulting Services Manager

Systems Engineering, Inc.

Boutique Consulting Firm specializing in State of Massachusetts and other commercial clients Designed, developed, and implemented business applications for American-London Norwood and The Gillett Company consisting of a manufacturing system to measure production and quality assurance reporting systems which included email notification using a Microsoft Access database engine with a Lotus Notes email output.

Jan 1992Jan 1995

Manager of Advanced Technology

Nutmeg Industries, Inc. - A VP Corporation Company

Licensed Sportswear Apparel Company based in Tampa, FL

Designed and sold the solution as Systems Architect of Nutmeg's FanWare Sales Force Automation Interactive Color Image Catalog/Sales Order Management system, Sales Force Automation (SFA) project on Apple PowerBooks.

Gathered requirements, proposed new architecture, and sold vision for the SFA project to 30 key representatives of the company to produce a Gap Analysis which compared as-is to to-be business processes which resulted in a full software development life cycle of a custom SFA to support a global team of Sales personnel for a licensed sports apparel company.

Designed and implemented the Team Machine Point-Of-Sale Multimedia touch-screen Kiosk to display an Interactive Color Image Catalog and allow users to self-configure Sports Clothing orders through VF Outlet stores and Sears's stores.

Jan 1988Jan 1992

Director, Systems Integration

Institute of Instructional Research & Practice

Educational Think Tank based within the University of South Florida (USF) in Tampa, FL

Hired expertienced Insurance personnel to help write specific Insurance Certification Tests. Implemented Department of Insurance certification testing sites in ten different cities across the State of Florida which tested for specific knowledge of all forms of Insurance and issues laminated photo ID's with earned certifications. Managed a Software Development & Support Unit of a Non-Profit Institute within USF. Supported the Development and Administration of DOE Teacher Certification and DOI Insurance Certification for State of Florida. SAS analysis.

Jan 1982Jan 1987

Principal Systems Consultant

Wang Labortories, Inc. (Wang Global / Getronics)

Computer Systems to support Office Automation based in Boston, MA

Implemented Wang Professional Image Computers to instantly store and retrieve Insurance Policies quickly within a unique document management system while customers or underwriters were on the phone. Responsible to manage relationships between Wang Laboratories and the State of Georgia's GENESIS project to automate and connect over 200 school districts as part of Georgia's Educational Network Exchanging School Information Statewide. Project Management for National Accounts; COBOL programming

Jan 1978Jan 1982

Systems Analyst II

Lord Corporation

Manufacturing Firm that specializes in Rubber to metal bonded parts for Aircraft, Cars, & Video Games based in Erie, PA

Designed and implemented Marketing systems using COBOL.

Enterprise Resource Planning (ERP) experience.

Jan 1974Jan 1978

Computer Analyst

General Electric Company

GE Transportation, Manufacturing Firm that specializes in Railroad, Transit Cars, and Locomotives based in Erie, PA

Conducted special inventory studies to identify opportunities to streamline manufacturing processes.

Enterprise Resource Planning (ERP) experience.




Gannon University


The Johns Hopkins University


Potomac Senior High School