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Work experience

Mar 2008Present

Project Manager- Internal operations

Language Connections
Project Manager for internal operations and special projects, managed a variety of projects from initiation to closure. Successfully managed the implementation of a new web based Enterprise Project Management system, by analyzing the internal needs of the company. Created success factors and criteria to select the best vendor for the tool. Worked with the IT department to configure, localize and adapt the tool to the operational and strategic needs. Performed Work breakdown structures and documenting all aspects of the project. Handled budget and assuring the baseline schedule was always met to successful completion. -Implemented a new CRM (Sales Force) and deployed the database from FileMaker to the CRM and vendors to the new EPM tools. -Trained all staff, customers and vendors, created a training manual and lead virtual and classroom training sessions and simulations. -Assisted in the writing of Standard Operating Procedures for quality manuals and procedures that lead to the application of ISO 9001 certification. -Lead the implementation of the new website and localization to other languages. -Organized the marketing collateral material for DIA exposition Fair for 2008 and 2009, creating the layout for the booth, brochures, banners and promotional materials.
Feb 2006Dec 2007

Account manager

Rogers Communication Inc.
• Grow revenues from an existing client list. • Prospect and develop new business. • Manage and achieve individual budgets. • Manage all aspects of client relationships including contracts, billings and collections. • Liaise with Traffic, Promotions, Creative and Financial departments. • Commitment to customer satisfaction, retention and loyalty. • Within a revenue generating culture, meet or exceed Roger’s monthly performance objectives including sales targets, quality, and handle time. • Develop relationship with customer through offering value-added service. • Perform other duties and special projects as required.
Jan 2004Jan 2006

Project Manager-Export

Introdiseño and Introexport Ltda.
• Assist management to organize and prioritize clients and projects • Interact with customer to fulfill project requirements • Interact with project sponsor to manage budget • Coordinate and facilitate status reports to find out status of projects • Report progress to management • Assist coordinate and be expositor for fairs (beauty and health, export, science and innovation world fairs at Bogotá trade centre). • Schedule activities and budget for projects. • In charge of international export department. o Develop product research to meet international standards. o Communication with producers o Scheduling projects by tasks and responsibility o Marketing Research o Research and Study of feasibility of exporting products to Canada o Negotiation with suppliers and buyers. o Handling the budget of the project.
Jun 2003Dec 2003

Project Assistance/ Intern

International Organization for Migration (OIM)
Part of a team that successfully created a State of the art database and user friendly website search engine, within the organizations website, that was deployed by the organization to allow stakeholders to search and upload projects. Assist the project manager to set-up project budget. -Develop cost for the database and maintenance. -Coordinated meeting with different departments to set-up the success factors and key criteria for selecting projects to be inserted in the database. -Assisted the manager in creating status reports, financial reports and meetings minutes. Worked with IT to implement tools to improve organization’s website.
Jun 2002Jun 2003

Bilingual assistant to Project Manager

Assisted project manager with Human Resources with recruiting, technical and non-technical consultants and contributors to the project. Set-up and managed the initial funds from the World Bank to create a budget for all the resources needed. -Created schedules and documented activities to fit deadlines, assisted in creating the final budget. -Liaison with World Bank representatives and interpreted Spanish-English the project objectives and project plan. -Organized the workshops to be held in Colombia and assisted in organizing training to create a clearinghouse mechanism to disclose information to all stakeholders.




Boston University


Capilano University


Pontificia Universidad Javeriana


Event Coordination
Coordinated marketing events and promotional events which included but not limited to   Setting up booths for trade shows and expositions (DIA, Health and Beauty trade Show, Entrepreneurship trade, etc).  Organizing and leading marketing campaigns. Arranging rooms, sound and equipment for conferences Arranging catering for coffee and lunch breaks. Arranging and assisting the organization of registration and closure for conferences Setting up materials for the presenters Arranging loading and transportation arrangement for key speakers Managing follow up and conference materials distribution.
Assistant skills
Developed skills to assist project managers and top management with creating budgets maintaining calendars maintaining and updated databases scheduling and allocating resources for projects creating status reports Organizing event and training sessions taking minutes and creating lessons learned
Office and Administrative skills
3+ years of Administrative experience, which includes clerical duties, handling the clients and vendor invoices, purchase orders as well as communications; filing and maintaining a complex planning calendar for management and drafting letters and communication with stakeholders. Advanced knowledge of basic office procedures at the international level, which includes faxing, e-mailing, drafting official letters and communications.  My business protocol includes initiating and maintaining excellent relationships with key partners and stakeholders.  
Training and coaching skills
Have excellent organization and communication skills that added with my presentation protocol have given me the opportunity to organize, manage and lead class and online courses and training sessions for team members, staff, vendors and clients.
Self Development skills
Excellent organizational skills, creativity for filing and researching.  Proficient in computer use and always willing to learn and further grow professionally.  My continuous learning is demonstrated with my commitment to self improvement seen in my training, education and willingness to take on challenges and grow personally and professionally.
Customer Service oriented and soft skills
Excellent interpersonal skills proven by efficient working relationships with partners, colleagues and also the public.  As the customer relations rep, I had to listen and resolve issues of customers, which I always managed tactfully, courteously and professionally.  I also had to handle very sensitive information, which required confidentiality. Good team worker but can also work independently and unsupervised. My previous jobs required critical thinking, problem solving and decision making in sometimes difficult and urgent situations.
Computer Savvy
Proficient with MS suite, expert user of Excel, Word, PowerPoint, Excel along with other software and computer savvy (gained with training, formal education and experience.   Proficient in MS Project and Visio along with other project management tools and methodologies. Good user of QuickBooks and CRM tool SalesForce.
Leadership skills
Known by team members to encourage best practices, give their best and be always motivated to over perform; I have had the opportunity to lead teams and have taken this challenge to lead versus manage. Always been open to give and receive feedback, communicate constantly coach and mentor my team members. I have taken and attended various leadership courses and seminars in order to always improve my leadership skills.
Excellent Communication skills
Advanced spoken and written communication skills, proved by the fact that I was in charge of communications with key stakeholders and clients.  My business protocol includes initiating and maintaining excellent relationships with key partners and stakeholders.
Business acumen
My business background gives me the formal training in business processes and theory. Along with business courses and degrees, I have been involved with strategic planning and transformation of business processes to increase sales, efficiencies and business solutions.
Project Management
 5+ year of formal project management experience mixed with 2+ years of formal project management education makes me an ideal candidate with strong skills acquired with formal training and experience managing projects from initiation to closure. 


Cyri Jones

Cyri was my professor for 2 courses at Capilano University.

He motivated me to excel on my PM course and projects. And encourage and supported me on the decision to take my career a next level by getting my Master's in Project Management and my PMP certification.

I continue to be in touch with Cyri as a mentor and we have plans to work together in many projects and consultation along with teaching and training for his company and future projects.

Mario Sarli

Mario Sarli is the operations manager for Language Connections. He has been my manager/ supervisor since January 2008.

Mario has also been my mentor and assisted me in all stages of my projects.


Having a passion for best practices and procedures I have been in constant contact with Projects that require not only the academic background to lead and coordinate, but also the leadership and communication skills to successfully bring them to completion. I have had the opportunity to work in Colombia, Canada and the US, in big and small size companies; taking the best experiences from the business models. I enjoy working in fast pace environment, and would say I am very proactive in not only taking ownership of my task and projects but sharing great and innovative ideas. I have experience implementing ERP systems and leading database projects, also ensuring that the new implementations are coordinated and integrated with other tools such as CRM (SalesForce) and financial (quick books) systems. I don’t consider myself to be a programmer but I am savvy in technology and have skills in Excel including macros and VBA development, among other tools are all Office programs, quick books, Salesforce and Microsoft Project. I am a detailed and organized project manager I am finishing my master’s at Boston University in Project Management and also working on my PMP certification later on this year (by mid 2009). I am a member of the PMI (project management institute). I strive for learning and am efficient and effective at learning and improving my performance at a above average rate. I have good communication skills, I am 100% bilingual Spanish-English, have a bachelors in Business, and a passion for organization and improving and implementing project management best practices and procedures. I am eager to move and advance my career and explore other industries and consulting opportunities,


Self Improvement and education growth is my main interest for this reason I try to always read business books, journals and latest news and trends.

Traveling and getting to know new places, meet new people and new cultures is one of my most avid interests.


100% Bilingual Spanish- English


The main objective is to reach out to recruiters and employers that are seeking for intermediate to senior level Project Manager/ Coordinator. In the competitive world of project management my passion for the profession along with my formal training and experience will give a potential employer the peace of mind of dealing with a professional project manager.

I am also open to any other job/opportunity which you fill might met or fit my skills and experience. I encourage you to take a look at my resume for a more detailed description and track record of success and accomplishment.  Pleas also contact me at any time if you have any further questions or would like to discuss more about any detail present in my virtual CV.


Aug 2008Present

Graduate Certificate in Project Management

Boston University
May 2010May 2010

Project Management Professional PMP

Project Management Institute PMI