Product Development Manager
Toys manufacturing company with export orientation Project Manager/CRM Manager
- Created clear and attainable product objectives, built product requirements and managed successfully time and quality issues.
- Travelled frequently to China, where negotiated terms of quality and delivery.
- Developed and successfully met the deadline of six (6) different toy titles as well as two (2) board games.
- Was also assigned the role of CRM Manager, and implemented the company’s first CRM software which facilitated smarter operations in the contact center while increasing support to end customers.
- Designed and implemented the company’s web site and streamed-lined e-mail support requests through ourr CRM.