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Work experience

Mar 2008Jan 2010

Administrative Assistant

MortgageSouth

Education

Aug 1989May 1993

B.A.

Loyola University

Skills

Mentoring & Training
Effectively train and guide new recruits through office procedures, workflow processes, and internal software systems. Provided training to current sales team regarding policy and regulatory changes.
Writing/Editing
Excellent composition and editing skills. Composed corporate correspondence, training materials, and marketing pieces.
Problem Solving
Sharp attention to detail and awareness of human factors as they affect problem solving. Proven history of adroit, creative approach to issues with keen focus on simplicity and quick resolutions.
Change Management
Successfully guided St. Rose Academy through large-scale move of all classrooms, including teaching materials and IT equipment, completed 3 hours early and $600 under budget. Coordinated the re-branding project of MortgageSouth to HomeServices Lending of AL, working with multiple groups (Marketing, IT, regulatory, legal) to maintain deadlines and ensure that all stationery, websites, signage and public announcements  were compliant with corporate and regulatory guidelines. Prepared team for annual internal risk-reviews as well as state audits.
Event Planning/Conferences
Extensive experience planning events and conferences for current leadership team, business guests and fundraising. My involvement level included sourcing location, menu setting, technical requirements, arranging travel, preparation of materials, and assuring adherence to schedule. 
Access
Experience creating and managing databases to track donors for Development Office and past clients of mortgage company.
PowerPoint
Create dynamic and informative presentations for diverse audiences, including team training, outside marketing, business meetings. 
Outlook
Able to deftly manage multiple Calendars and Inboxes to prioritize schedules and workflow.
Excel
Extensive experience creating complex spreadsheets with conditional formatting, cell formulas, and multi-tab references, performing queries, and pivot tables. 

References

Dr. Vincent T Gawronski

Beau Strong

Vivian Hults

Scott Neitzel

Karen Duff

Mark McGoldrick

Kimberly Ward

Portfolio

Summary

Highly qualified and dedicated professional with over 18 years of successful experience. Adept at streamlining workflow processes, improving overall productivity, and achieving all company goals and objectives. Energetic and goal-oriented with an impressive performance record and a well-rounded background in optimizing internal support performance. 

Custom

Community Involvement

August 2008-current

Den Leader, Pack Committee Member

BSA-Cub Scouts, Pack 397

April 2011-current

Troop Committee Member

Boy Scouts of America, Troop 97

March 2011-current

Day Camp Program Director

Greater AL Council, Boy Scouts of America

March 2009-current

Disaster Shelter Manager

American Red Cross

January 2011-current

Women’s Chorus Member, Section Leader

Magic City Choral Society