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Work experience

Jan 2006Present

Medical Device Reports Specialist

Roche Diagnostics
  • Served as technical Subject Matter Expert for FDA visits.
  • Facilitated new hire pMDR (potential medical device report) training sessions in ACCU-CHEK® Customer Care (call center providing technical support for customers using ACCU-CHEK® blood glucose monitoring devices).
  • Revised all pMDR training presentations.
  • Acted as key contact between Regulatory Compliance and Customer Inquiries for pMDR related questions.
  • Delegated work assignments to members of team.
  • Teamed with others to assist with the creation of pMDR procedures used by Customer Inquiries and ACCU-CHEK® Customer Care.
Aug 2009Nov 2009

Research Assistant

Indiana Chamber of Commerce
  • Supported Business Research Center director
  • Compiled, prepared and presented data in response to specific research requests
  • Created operations manual for Business Research Center
  • Revised workforce development document for public distribution
  • Cataloged and created index for paper archive materials dating from 1915

Dec 2002Jan 2006

Customer Service Specialist

Roche Diagnostics
  • Provided technical support to ACCU-CHEK® Customer Care customers.
  • Served as SAP resource person for team members.
  • Trained new hire phone agents.
  • Resolved customer complaints received from website.
Jan 2000Nov 2002

Materials Manager

Meridian Plastic Surgery Center
  • Maintained surgery center inventory by preparing and placing orders.
  • Communicated with representatives from various vendors to discuss products and their timely arrival.
Jan 1995Jan 2000

General Manager/Kitchen Manager

The Abbey Coffeehouse
  • Hired, trained, scheduled and supervised 10-15 employees for all shifts.
  • Handled all catering inquiries and organized 2-4 events per week.
  • Responsible for making bank deposits each night.


Summary I am a self-motivated individual who is qualified to produce highly accurate work consistently while under tight deadlines, use sound judgment to make critical decisions, and able to communicate clearly and professionally with others to reach a set goal. My interpersonal skills have been honed managing others and working with the public with a friendly attitude, humor and a willingness to work beside others.


Career Transitions Executive Leadership ProgramIndiana Chamber of Commerce, Business Research Center August 31, 2009 - November 20, 2009


sociology of information, information seeking behavior, classification terminology, quality compliance, employee productivity, psychology of leadership, digital preservation and management issues, library as a place, FRBR, RDA.