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Work experience

Jul 2005Present

Insurance Resolution Agent

CVS/Caremark Specialty Pharmacy

My experience in pharmacy and insurance resolution spans 14 years as a CVS employee. As lead technician my responsibilities included inventory control, data entry, customer relations, mentoring new technicians, third party resolution, and quality control. My supervisor roles as position certified lead technician include scheduling, delegating, and overseeing other technicians and pharmacy service associates. Since transferring to CVS/Pharmacare Specialty Pharmacy I have been primary contact for Long Island, John Hopkins, and worked on the CVS Injectable Project. I have participated in the Tracleer, Nexavar, Increlex, and Revlimid projects. I created training documents for RX 2000 and completed this training within the Insurance Department. I have excellent customer service skills having worked in a retail and specialty pharmacy setting.


Jul 1976Oct 1979

Bachelor of Science

Edinboro State University

I have completed two years of study.  I left Edinboro in 1979 when I moved to Pittsburgh to start my family.

I attended Pittsburgh University for two additional semesters.