Aggressive drive for results combined with award winning, proven talent for building and leading top producing sales teams. Highly successful with department restructuring leading to improved customer satisfaction and employee morale. Consistently hit the ground running in new roles, producing exceptional results in short periods of time.
2006 - 2009
Director of Financial Aid Sales
ITT Technical Institute
Led staff to effectively package new students to maximize funding and increase student enrollment in close partnership with admissions department. Implemented sales goals, budgets and staffing plans by analyzing quarterly statistical sales data. Conducted weekly staff meetings, quarterly finance workshops, new student orientation presentations, and “Annual Operations” PowerPoint presentation to executive management. * Turned around department standing from 10th to 1st place in district within first year as Director through staffing restructuring, implementing new policies and procedures, creating various tracking reports, fostering a stronger relationship with admissions and using enthusiastic motivation for the team. * Overachieved market plan and prior year start goals by at least 110% for 7 consecutive quarters by developing a new partnership with admissions and creating streamlined policies and procedures. * Reduced student accounts receivables by 75% within first quarter and maintained each subsequent quarter by maximizing funding options, ensuring timely loan disbursements, daily reconciliation of accounts, maintaining 95% or higher quarterly “repackaging” rates, and implementing new student payment procedures to decrease delinquent student payments from 10% to less than 1%. * Awarded “District Achievement Award” 5 times for exceeding sales goals and partnership with admissions.
2003 - 2005
Certified Consumer Lender/Supervisor
Managed staff of 20 customer service representatives and tellers and all account related service issues with expedited resolution. Conducted opening/closing procedures, daily vault audits, provided operational reports to regional operations officer and regional marketing manager. * Promoted to Supervisor and Certified Lender within 6 months of start date. * Increased total accounts by 15% monthly average, including checking/saving accounts, and lines of credit by cross selling products and nurturing relationships with regular bank customers. * Held branch record of 60 account openings from one event as Bank Day Coordinator – promoting branch products to local businesses and their employees. * Improved monthly loan pipeline production by 10% on home equity, personal, automotive and business loans by partnering with regional loan officer to maximize loan approvals and complete required documentation quickly and efficiently. * Awarded “PA Regional Employee of the Quarter” 4 times and “Certified Lender of the Quarter” 3 times.
2002 - 2003
Risk Management Intern
* Hired by management for additional 6 months of employment after original 6 month Drexel co-op expired. * Ensured compliance and accuracy on energy trade documents between counterparties and brokers. * Settled broker statements for Cargill Investor Services; Solomon, Smith Barney, and ICE online broker. * Provided daily reports to risk management team on summary of previous day’s trading activity.