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Work experience

Nov 2008Feb 2010

Dealer Services

Southwest Dispatch Center

As a dealer services representative, responsibilities included Processes inbound calls from Alarm Dealers providing services such as: placing accounts in test mode, trouble shoot signal traffic, assign new account numbers, retrieve raw data and caller I.D., poll AES radio units, and answer questions regarding Web access, customer account information or history.Notifies Alarm Dealer of activations, excessive signals, unknown events, late to close, and unscheduled opening in an effort to decrease low priority signals generated for the Dispatch Operators.Maintaining dealer accounts by accurately updating information requested by the dealer.Processes mail from Dealer boxes and reports to be mailed to the customer or Dealer.Monitors and responds to correspondence in Dealer Service email box.Maintain a service-oriented attitude when dealing with alarm dealers always conveying professionalism and a desire to help.Develops and maintains a team-oriented relationship with other departments, so that, company goals and objectives are met or exceeded.In addition to all dealer service responsibilities being able to assist the dispatch operators in storm conditions by working alarms and taking incoming customer service calls.Additional duties that include assisting the data entry department by inputting new account and update accounts is another skill required for this position.

Apr 2008Oct 2008

Head Photo Speciallist


As a photo specialist, I was responsible for taking in the customers orders and offering upgrades on their orders. Processing the film in a timely fashion and handling internet orders as well. Assisting customers with the kiosk and ensuring their order was completed accurately. In addition, I was trained for the head photo specialist and was taught how to order supplies and run all the photo department reports. I was also responsible for the upkeep of the store and keep the shelves stocked. I was given the opportunity to help the assistance manager with managerial duties like cash flow and running reports.

Aug 2006Jan 2007

Service Representative

Cingular Wireless

After completing a three week training program, I was able to assist current customers with both inbound and outbound calls regarding offers, upgrades, incentives, contracts, account activations and adjustments. Created and maintained a good rapport with customers in order to retain their business. I was required to utilize a variety of systems as well as web-based tools and applications to review research and resolve customer issues as well as make customer requested changes to their account. In this position, my ability to solve complex problems was crucial and the change was consistent.

Feb 2005Feb 2006

Customer Account Executive

Comcast Cable

A six week training program gave me the skills on the fundamentals of the cable industry and how to assist customers in making decisions for the services they required. Sought out new customers by continual prospecting following company planned sales strategies and tactics. Maintained or increased sales volume from established accounts and collected any past due balances. Continually met pre-established activity and results quotas. Assisted customers and prospects in attaining their goals through proper utilization of company products and services and ensured a good relationship between the customer and Comcast. Addressed customer complaints quickly and advised management promptly of any situation that was outside of my scope of authority. Monitored competitive activity/market conditions then provided feedback/suggestions to management regarding new product additions or existing product deletion. As needed, I assisted in training account executives and the development of creative concepts and scripts. Completed required documentation and reporting for the proper processing of contracts, advertising schedules and expense reports. Maintained up-to-date customer and prospect records and participated in development of sales forecasts. Attended sales meetings, training programs, and conferences as needed. Punctual and consistent attendance was mandatory. My second month on the floor I received an award for top seller in the call center. Throughout my tenure at Comcast, I received many customer compliments that were submitted to my immediate supervisor as well as

Aug 2003Jan 2005

Sales Associate

BellSouth Telecommunications

Completed an eight week training program to learn all the fundamentals of the telecommunications industry and how to assist customers with issues they may encounter. I served as the telephone expert to the customers, providing assistance on billing inquiries, product and service inquires, toll and order inquiries, and many other miscellaneous issues, complaints or requests related to other departments including referrals to BellSouth entities or other companies. Recorded data, notations, and/or completed forms via on-line system, while communicating with customers via telephone. Utilized appropriate sales techniques to encourage a good customer relationship and enhance their buying experience. Required to meet or exceed individual sales objectives, as well as meet or exceed customer care commitments. Handled incoming daily paperwork such as notification of payments, referrals for delinquent accounts or billing reasons, filing service orders, etc. Read, interpreted and implemented on-line information, updates to policies, procedures, and operating standards and handled intra-company requests from other departments. Based on March 2004 sales results, I was the highest ranked sales representative in one of the hardest products to sell, and based on December 2004 results I was in the top 150 sales representatives in the company.



Basic Military Training

Community College of the Air Force

Resume [Word & PDF Format]


Chris Demko

Cheresa Carroll

Lynne Loyola

Letter of Recommendation


Microsoft Office
Call Center
Technical Support
Customer Service


Texas Department of Public Safety