Download PDF

Work experience

Agent of Change


IT Director

·Managed Exchange Server, SQL Server, Windows Server 2003/2008

·Helped plan systems design of and move to new offices

·Monitored, diagnosed, fixed and maintained multi-server network and client machines

·Oversaw and managed network growth from 2 servers to 8

·Liaised with and managed vendors, service providers and support staff

·Maintained/developed FTP Site, Intranet, archiving, backup, recording servers and issues log

·Setup, configured and monitored remote services of VPN, Remote Desktop, GoToMyPC and LogMeIn·Built exception reporting tools and cross-platform queries to track processes and trap errors

·Acted as EDI Coordinator and Implementer

·Documented, monitored, analyzed and improved the EDI process

·Operated, administered and configured EBridge, Inovis BizManager and Microsoft Dynamics software

·Monitored, managed and configured Avaya IP Office phone system and BlackBerry Enterprise Server

·Handled ordering, planning and budgeting




Johns Hopkins University