William Dulyea

Interest

  • Athens/Union City Area Lions Club
  • Battle Creek Lodge #12 of Free and Accepted Masons
  • Southwest Michigan Shriners Club
  • Lifetime member Alpha Kappa Psi, Professional Business Fraternity  Gamma Mu Chapter

Summary

OPERATIONS MANAGER

Staff Retention—Project Development—Team Building

Accomplished operational manager recognized for achievement and performance in the restaurant and hospitality industry. Proven leader with special capabilities in: building teams of all sizes and backgrounds, strategic project conceptions and implementations to maximize profits and staff development for longer and more productive retention.

BUSINESS SKILLS

TEAM BUILDING

·Taught, trained and coached staffs in excess of 100 employees

·Mentored and coached Associate Managerial staff

·Created several departmental programs to stimulate a winning environment for success

PROJECT DEVELOPMENT

·Analyzed various situations that affected our top line sale capabilities and developed, presented and implemented programs that would drive those sales.

·Proposed and implemented several projects and programs which consistently reduced controllable expenses. Adopted these programs throughout our district.

STAFF DEVELOPMENT

·Active in on-boarding from time of new hires to well into their careers which helped to keep turnover at the lowest level in the district

·Developed an interactive program between management and staff which heightened awareness of controllable expense issues that we encountered. Our staff was well informed of where we stood and how each person’s contribution was helping the overall operation

·Consistently provided feedback to staff in the form of one on one’s, evaluations, one minute praise/coaching and communication of expectations

Work History

Work History

Food and Beverage Manager

Lonestar Steakhouse and Saloon
  • Accountable for the control of both food and beverage expenses
  • Consistently ran at least 1% below goal in beverage expenses
  • Increased beverage sales by 5% over a period of 2 years
  • Marketed new bar concept that was introduced state wide

Agent

AFLAC
  • Licensed by the State of Michigan to sell Life and Health Insurance
  • Business to Business sales of variety of Life and Health products
  • Networking with local and area Business Owners to increase sales potentials
  • Time Management to organize daily activities

Senior Associate Manager

Cracker Barrel
  • Promoted to position August 2008
  • Recognized as the top Senior Associate Manager during leadership week
  • Controlled both food and labor expenses consistently every month
  • Responsible for keeping employee turnover under 70%

Education

Education

Associate of Arts

Kellogg Community College
  •  Legal Research and Writing
  •  Litigation
  •  Court room proceedure
  •  Graduated Summa Cum Laude

Overseas Study Program through MSU

Erasmus University College of Economics and Law
  • Inner workings of the International Court of Justice
  • Functions of the European Legislative processes and organizations
  • Field Studies in International Law and Business
  • International Marketing

B.A.

Michigan State University
  • Management
  • Economics
  • Marketing
  • Law
  • Philosophy
  • International Studies

Skills

Skills

Spanish

Microsoft Powerpoint

Microsoft Excel

Microsoft Word

Portfolio

Certifications

Certifications

People Leadership- Team Building

EduLink

People Leadership- Self Motivation

EduLink

People Leadership- SMART Goal Setting

EduLink

People Leadership- Managing Transition Teams

EduLink

People Leadership- Managing Job Stress

EduLink

People Leadership-Active Listening Skills

EduLink

Food Profit- Exception Reports

EduLink

Asset Protection

EduLink

Shrinkage Management

EduLink