Staff Retention—Project Development—Team Building
Accomplished operational manager recognized for achievement and performance in the restaurant and hospitality industry. Proven leader with special capabilities in: building teams of all sizes and backgrounds, strategic project conceptions and implementations to maximize profits and staff development for longer and more productive retention.
·Taught, trained and coached staffs in excess of 100 employees
·Mentored and coached Associate Managerial staff
·Created several departmental programs to stimulate a winning environment for success
·Analyzed various situations that affected our top line sale capabilities and developed, presented and implemented programs that would drive those sales.
·Proposed and implemented several projects and programs which consistently reduced controllable expenses. Adopted these programs throughout our district.
·Active in on-boarding from time of new hires to well into their careers which helped to keep turnover at the lowest level in the district
·Developed an interactive program between management and staff which heightened awareness of controllable expense issues that we encountered. Our staff was well informed of where we stood and how each person’s contribution was helping the overall operation
·Consistently provided feedback to staff in the form of one on one’s, evaluations, one minute praise/coaching and communication of expectations