ACCOUNT MANAGEMENT / ACCOUNT RECONCILIATION / CASH MANAGEMENT / DC ADMINISTRATOR / RECORD-KEEPER / 401K SPECIALISTAttain a position as a team-member in a professional-oriented organization where I can maximize my customer-service/management experience in a challenging environment to achieve the corporate goals. Extensive experience in retirement services, daily record-keeping operations and transactional processing for all types. Three years of experience in securities' dividend distributions. *Account Management *Cash Management / Settlements / Trade Support *Contribution Processing *Daily Financial Reconciliations*Operations Management*Performance Reviews*Financial Reporting*Six Sigma Green Belt*Sox Audit Control Compliance
Jul 2008 - Present
Assist the President of a spiritual cultural center with all aspects of handling the business office for a non-profit organization. Record donations ($12,000) received via checks, cash, and credit cards with proper codes into the system. Prepare and perform reconciliation of weekly deposits. Reconcile various bank account statements and research/resolve any and all discrepancies. Investigate and prepare written course of action due to incorrect billing, improper coding, charges or debits on credit cards. Contact banking institutions, and or vendor clients on outstanding checks. Create aging payable/receivable reports for trustees, utilizing in-house system, and excel.
2006 - 2010
Manage financial activities of organization and sub-divisions. Prepare invoices, vouchers, checks, and receipts with proper codes. Perform reconciliation of previous day’s deposits on a daily basis. Reconcile multiple bank account statements and research/resolve any and all discrepancies. Able to research up to 20 aged items a day. Assisted a staff member in the collection of $26,000 in four months. Contact banking institutions, vendor clients on outstanding checks, and invoices. Research and prepare course of action due to incorrect billing, improper coding, charges or debits on customer credit card accounts. Create aging payable/receivable reports for managing members.
* Implemented procedures which expedited the workflow, and eliminating double/over payments.* Applied personal Six Sigma training which reduced overtime by 12-15 hours a week, in addition to elimination of multiple handoffs.
2007 - 2009
Coordinated various tasks with cash management, ERISA, implementation, and sales departments to fulfill transaction processing requests received via phone calls/e-mails from Plan Sponsors, TPA's, Financial Advisors, Asset Managers, and plan participants. Answered and logged average of 110 calls a week related to plans and research, responded to 145+ new/follow-up inbound e-mails within 24-48 hours through contact management system related to account reconciliation, statements, contributions/uploads, corrections, re-classifications, loans, distributions, fund addition, fund mapping and closings. Processed manual participant distributions for death beneficiaries, QDRO's, in-service withdrawal, terminations, and life insurance premiums. Assisted ERISA services with calls regarding de-conversions, terminations, plan amendments, non discrimination and year end testing. Efficiently reviewed plan participant statements on a quarterly/annual basis, and reported any discrepancies to ensure corrections were made before mailings. Selected by senior management as key contact for The Bank of Missouri's custom investment portfolio totaling $15 million plus for existing 13 plans, and future 401K retirement business. Provided exemplary customer service to plan participants.Recognized by Senior and Sales areas for outstanding service for responding, and resolving all e-mails (145+) rec'd on a weekly basis and for not carrying over any work over to the next week or have any aging items which would have caused Market Value Adjustments.
2006 - 2006
PATHMARK STORES INC
Reconciled and analyzed daily Non-Foods Distribution Center inventory and record necessary adjustments for month end closings. Calculated and recorded monthly real estate tax expenses and analyzed prepaid and accrued tax accounts. Tracked and worked with Vendor Returns department to solve any problems, discrepancies, and with collection of return merchandise from warehouse by external trucking companies. Utilized the Lawson system and the GL upload to post and make necessary corrections. Calculated and distributed funds (Avg. of $475) back to each store for bales to be recycled by tonnage, state, and the monthly rates for the first 9 months.Assisted internal and external auditors with discrepancies on daily inventory figures and open items for 1st and 2nd quarter 2006 to successfully resolve and close out over 35 items.
2005 - 2006
Reconciliation Analyst- Consultant
Monitored suspense reconciliations and researched transaction clearing in suspense and balance sheet accounts for AIG and subsidiary companies. Researched up to 300 open items on a daily basis; coordinated with other departments to prevent or resolve 90-days past due accounts. Spearhead the development of the Short Term and Long Term Disability product; attended daily conference call meetings to identify optimal workflow and processes resulting in acquiring contracts for two trucking companies in the Midwest.Received significant company exposure from Head Office and Senior Management by successfully maintaining seven suspense accounts totaling $18.5 million.
2004 - 2005
Reconciliation Analyst- Consultant
MELLON-HUMAN RESOURCES & INVESTOR SOLUTIONS
Computerized and reconciled 8+ years of archived records totaling $2.2 billion for 403B and 401K contributions, loan repayments, dividends, transfers, fees, and suspense transactions. Converted raw data files into scrubbed and categorized spreadsheet data. Assisted cash management department in reconciling 2004 year-end summary for a plan at a fund level.Successfully matched, reconciled, and reported $1.6B in unidentified transactions within four months.Prevented market value adjustments by ensuring all un-reconciled and un-processed items from the previous day were forwarded to the appropriate areas for clearing within 48 hours.
2003 - 2004
Customer Service Manager
TORESCO ENTERPRISE INC
Managed eight employees, hired and terminated staff members, conducted employee orientations and prepared weekly schedules. Consulted daily with the General Manager on department issues. Logged in 375 customers per week. Oversaw accountability for cash, credit card, and check receivables averaging $75K per day from major corporations, government employee contracts, and consumers. Ensured all transactions were processed and posted the same day. Resolved discrepancies and posting errors. Communicated with outside vendors for financial authorizations and transaction settlement issues.Effectively resolved under staffing and high turnover problems by applying Six Sigma training to develop, motivate and train staff.Molded customer service staff into the company's best-trained and longest-tenured team.
1997 - 2002
Manager, Retirement Services Division, Transfer Unit
Supervised ten employees, conducted interviews, hiring, terminations, orientations, and bi-weekly staff meetings. Completed written performance reviews. Updated procedural manuals. Trained staff to process fund-to-fund transfers, 403B, 401K, 401A, and 457B contributions. Effectively processed one-time payments and disbursed periodic contributions to organizations for IRAs, Roth IRAs, 529 Plans, single premiums, capital transfers, retirement funding, and retirement trust investments. Performed daily reconciliations of all received checks, wires, and lockbox funds. Prepared weekly, monthly, and quarterly production reports broken down by employee, market sector, and the sales office. Processed and rolled over retirement funds for up to 1300 clients weekly. Assisted in the collection, processing, and investment of $5.8M rollover dollars from 500+ institutions within 48 hours. Communicated daily with 35 sales offices nationwide.Spearheaded initiative that successfully converted six sales offices to an automated money transfer system. Increased incoming transfer dollar volume by 70% to $18M from 6 offices within 2 ½; months.Eliminated late or inaccurate commission payments by leading a month-long project with 20 employees from various departments. Successfully resolved over 400 issues, eliminated multiple statements, and automated records.; Selected as a member of the International Who's Who of Professional Management for taking part as Subject Matter Expert in two Six Sigma projects. Selected by Senior Management and peers for outstanding work ethics, knowledge of the tasks, and maintaining integrity and professionalism.
1992 - 1997
Supervised up to seven Contribution Processing Technicians. Conducted weekly staff meetings, monitored staff attendance, completed performance reviews, and assisted management with interviews. Provided one-on-one training for 25 employees in daily procedures, computer system utilization, research methods, and 401K, 403B, 457B, and 401A contributions processing. Received daily payrolls from Boards of Education, government offices, and healthcare organizations; separated out $1.5M-$2M in weekly retirement contributions and distributed to staff for processing. Maintained compliance with audit controls, reviewed daily held monies report for un-invested contribution dollars, and prepared weekly production reports.Efficiently processed over 175 error free payrolls within 48 hours, 24 hours ahead of schedule. Successfully kept suspense items to a minimum or none to avoid MVA.Presented with "Distinguished Employee" award, by the Senior Vice President, for outstanding work ethics, taking charge and having a "can do" attitude. Career Note: Additional professional history includesrole as a Dividend Clerk at DTCC