Global Services Executive with proven skills in building, leading and developing high performance teams through vision, goal setting, and accountability, with a strong focus on customer satisfaction. Excellent track record of achieving significant revenue and profit growth from Services, Support and Operations functions. Hands-on and in-depth experience leading Global Software deployment/implementation, Education, Support and Field Service organizations, Customer Relationship Management, Vendor Management, IT Governance, Project Management, Services Strategy Planning, and Business Development. Highly energetic and enthusiastic with a positive attitude.
ØStrong Ethics and Integrity
ØCreating performance definition and measurement
ØCreative Problem Solver
ØExcellent Team Builder
ØExcellent Interpersonal Skills
ØBuilds collaborative relationships across functional areas
ØDriven to Team Success
Strong financial resource manager with documented success managing multi-million dollar P&L’s, budgets and initiatives. Consistently exceeds fiscal and client satisfaction objectives. Well versed in establishing vital business partnerships, identifying business requirements, and collaborating with colleagues to ensure delivery of established business goals and objectives. Strong knowledge of HR and California labor practices.Focused leader who consistently improves team performance. Turns client and internal issues into opportunities for improved satisfaction and performance.
Market-focused professional with the ability and willingness to shift strategy to maximize performance. Well versed in aligning corporate goals with front-line functions to optimize performance objectives. Expertise in developing operational policies and procedures based upon departmental and company vision. Able to communicate technical/business issues to customers and corporate management for the development of operational strategies and business/marketing plans.
Exemplary professional communicator who develops strong rapport with clients and team members through consultation, issues identification, and effective solution presentation. Fosters an atmosphere of open communication and team cohesiveness, elevating organizational productivity, efficiency, and operations infrastructure. Clearly conveys organizational vision and objectives to personnel to ensure team focus and movement towards goals. Able to press hard where necessary without creating animosity or fallout.
Built new PMO offices, managing dynamic project portfolios with up to 120 concurrent projects. Expertise managing multiple large, complex and cross functional projects with an emphasis on business process redesign, change management, systems and organizational impact. Managed cross functional teams up to 75 members across organizations to deliver projects on time and within budget. Define project efforts, develop detailed project plans, define roles/responsibilities, analyze and manage project risks. Define business requirements, lead the implementation process and work closely with all sponsors, steering committees and team members to ensure all deliverables are achieved. Drive issue identification and resolution, summarize project status, produce effective management reports, and facilitate meetings. Well versed in IT Governance processes. Ensures appropriate documentation of processes, procedures and training materials are completed as needed.Strong risk analysis/mitigation skills, contract negotiation and vendor management expertise. Extensive cross-industry experience in manufacturing, retail, healthcare and hospitality industries.