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Work experience

~~~~~~~~Executive Summary~~~~~~~~

A highly resourceful and capable individual, he has a strong ability and passion to learn new businesses and processes to bring about a significant improved change in the businesses. With key strengths in business analysis and project management, he is able to provide strong analytical and innovative solutions to provide an improved outlook for the business - an eagle’s eye in identifying potential areas for change to improve the company’s outlook and well-being. He is extremely engaged with positive attitude and high degree of openness to understand and adapt to new ideas and perceptions in performing any activity that is being undertaken.

~~~~~~~~Core Competencies~~~~~~~~

Strong Project Management / Vendor Management / Stakeholder Management

Business Analysis, BPM, BPR, BPO, Lean Six Sigma Principles


B2C, B2B / E-Commerce

Pre-sales / business solutions

HR Management Systems

Financial Services Industry

Media and Publishing, Supply Chain and Warehousing

Sea Ports Management and Transportation

Content Management / Document Management Systems

~~~~~~~~Key Accomplishments~~~~~~~~

·Project managed global roll out of HR system to achieve human capital efficiency and growth in productivity.

·Successfully completed a SGD$0.5 million proposal on an offshore human capital solution.

·Project management for Asia business reorganisation and consolidation for strong bottom line results, generating a target savings of US$1 Million each year.

·Successfully conceptualise, design and proposed a global campaign management system to achieve efficiency in campaign management and provide avenues for sales, generating a savings of USD$250,000 per year and potential of unlimited revenue

·Implemented various Digital media solution to provide unlimited potential opportunities of revenue growth.

~~~~~~~~Professional History~~~~~~~~

DFS Venture Singapore (Pte) LtdJune 2009 – Present

Consulting Manager/Senior Manager

- Reporting to Director (Global) – Information Technology

·Project management and consulting experience in implementation of Kronos products for Time and Attendance and Scheduling for all divisions located globally to achieve strong bottom line results – removing process redundancies and improved efficiency.

·Ensured business solution integration with respect to SAP HR and Payroll

·Performed gap analysis and identify areas of business process changes. Establish and strategise for change management.

·Successfully Implemented work force solutions for New Zealand and Hong Kong

·Conducted relevant training to General Managers and Talent Management.

Kronos Systems (Singapore) Pte LtdAugust 2008 – May 2009

(Reporting into Kronos Australia Pty Ltd)

Regional Pre-Sales Business Analyst/Project Manager


·Pre-sales positioning of Kronos products in workforce management solution in the Asia region. Work Force Management suite includes modules consisting of Time Management, Schedule Management, Work Load Planner, and Activities Tracking for companies in achieving their bottom line growth using Lean Six Sigma methodologies.

·Successful completed pre-sales engagements of worth almost SGD$1 million. Various ROI Indicators, budgetary estimates / attended pre-sales briefing were provided to prospective clients regionally.


·Successfully provided project management of Keppel Shipyard Ltd Time and Attendance and Scheduling solutions for all their sites. Successfully drafted a plan for change management procedures and identify potential opportunities of improved business modelling during solution implementation.

Reader's Digest Asia Pte LtdSeptember 2006 – July 2008

Regional Business Systems Analyst/Project Manager

- Reporting to the IT Director (Asia-Pacific)

·Actively interacted with all Asia Pacific business stakeholders/senior management to identify/strategise business process improvements / IT initiatives for Operations, Finance, Marketing and Advertising.

·Elicited current practices and perform business process management – identifying gap analysis into ‘As Is’ versus ‘To Be’ scenarios. Planned, strategised and articulated potential aspects of change management areas using PDCA and Business Improvement Evaluation Techniques for the business stakeholders’/senior management ‘buy-in’.

·Evaluated in-house Supply Chain (with Oracle Financials) and Customer Fulfilment processes and its interfaces with warehouse/ call centre solutions.

·Successfully project managed the payment gateway solution for Digital media solutions and new country implementations.

·Involved in scoping/cost-benefit analysis using business case analysis.

·Performed competitive analysis studies with business stakeholders on products or areas of quality management/ improvements for business growth and recommend changes for growth initiatives.

Some initiatives/projects that I have been successfully project managed:

·Asia Business Reorganisation / Consolidation in the area of Supply Chain / Warehouse Management, Customer Fulfilment and Finance Operations generating a savings of US$1million per year.

·Successfully formulated a BCP/DR plan for Asia-Pacific in covering business support structure, emergency contact, co-location strategies and adaptation on isolation procedures.

·Digital Media / B2C solutions for Asia to generate internet traffic and sales worth US$250,000 per quarter.

·Campaign Management Technology to improve and provide efficiency towards campaign management, reducing wastage and providing unlimited growth on revenue.

·Product Management tool to provide just in time inventory and forecast stock requirements, providing revenue and savings worth of US$150,000.

·Formulate Disaster Recovery plan for Asia during the outbreak of SARs and Bird Flu pandemic.

·Successfully completed Ecommerce setup for new business in China, bringing savings in the solution by US$15,000 with unlimited potential revenue capabilities.

NCS Pte LtdNovember 1999 – August 2006

Business Analyst / Project Manager / Pre-Sales

Industries - Financial Services / Transportation / Sea Port Management

·Successfully completed various pre-sales engagements for the financial/insurance industries ranging from accounting packages, wealth management, agency management and turnkey solutions from US$0.5 million onwards.

·Successfully project managed 3 phases of a corporate banking solution worth more than SGD$1 million involving payment processing solutions for a leading overseas bank using AMTrix middleware solution with IBM MQ Series as the data gateway.

·Project Manager/Business Analyst on a multi-million dollar project for a 3 year E-Government for a Singapore Transportation Government Agency.

·Successfully provided project management/ vendor management expertise for an 18 months project worth SGD$1.5 million on an e-portal end to end sea port management solution involving the business integration of general and bulk and container management as a total solution. Successfully conceptualised, design and project managed a security management solution using MiFare technology.

Systems & Computer OrganisationJune 1997 – December 1999

(now part of Defence Science Technology Agency – Singapore))

Systems Analyst

·Providing software services and consultancy to the IT arm of the Defence Ministry.

·Successfully managed the logistics solution with respect to inventory system as part of the Singapore military logistics information system.

·Worked with SAP MM to understand the logistics and equipment requirement and expectation of the integrated solution.

·Provided relevant training on the systems to end users, adopting a T3 (train the trainer approach)

·Successfully completed several Database upgrades for Y2K compliance

Professional Membership

·Member of Project Management Institute

·Certified Lean Six Sigma WB


·Fluent in English and Malay. Conversant in Gujarati and Hindi


·School Colours Award (1987 – Head Prefect)

·Most Outstanding Student Award (1987)


Jul 1992Jun 1997

Electrical Engineering


To provide effective management/business analysis expertise, participating and contributing for the company’s well being through the provision of improved valued solutions in ensuring strong bottom line results of the organisation.



My Reporting Supervisor in Reader's Digest Asia Pte Ltd


Human Resource Manager who enagaged my services for the Singapore office.


My peer who I worked with during banking project inplementation in NCS Pte Ltd


My Superviosr in NCS Pte Ltd



My Divisional Manager during my time in DSTA



Extensive experience:i) Business analysis/ Business Improvementii) Business Change Management / BPOiii) Project and Vendor Outsourcing/Management, iv) Pre-Sales/Business Solutioningv) Disaster Recovery StrategyIndustry exposure:i) Media and Publishing - Digital Media/Marketingii) Governmentiii) Financial Solutionsiv) Sea Ports Managementv) Transportationvi) Supply Chain Management/Warehouse Managementvii) HR/ Work Force Managementviii) Ecommerce solutions/Content Management/Document ManagementHeld Asia Pacific Regional role.Strong exposure in working with virtual(regional and global) or localised teams.


Strong business analysis Project Management C-Level User Interaction User Management


Refer to the list below
Management PMP Configuration Management Understanding CMMI Requirements Understanding ISO Requirements   Database Technologies Oracle 7,8/8i,9/9i and 10g PL/SQL Sybase 11 DB2   Process Analysis and Design Framework Object Oriented Analysis and Design using UML - Rational Rose Object Oriented Analysis and Design using Java J2EE using WebLogic 6 & 7   Products SAP – HR and Payroll Kronos – Workforce Timekeeper Kronos – Workforce Scheduler Kronos – Employee Self Service Kronos – E-leave Kronos Terminals 4500    Reporting Tools Info Reports Brio (ver 8) – Reports(Ver 8) Brio (ver 8) – Designer    Programming Languages C Assembly  (DSP Programming) PowerBuilder Lotus Notes Java Unix Shell Scripts Data Warehousing Business Objects 6.5 Informatica  - Data warehousing   


Six Sigma

Kinduz Consulting Group