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Objective

To acquire career opportunities in the field of MBA, concentrating on the information system management and providing technical assistance and support to computer user. My studies have generally dealt with comprehensive knowledge and skills in information technology and my work history includes all areas of operating system, networking, and IT services.


Work experience

Apr 2012Mar 2016

Owner

Thai Room Restaurant

Operation of all restaurant's job

Aug 2011Mar 2012

Technical Support Engineer

Teleperformance, USA

Assist customers with their inquiries regarding service and possible support.

Access multiple computer systems and answers questions regarding technical and billing aspects.

Solve multiple complex issues over the phone.

Troubleshooting computer software and hardware.

Provide account assistance and perform account research.

Diagnose determining factors for customer issues and implement a fix in system for the issues.

Follow up with customers to ensure the issue was fully resolved.

Feb 2010Aug 2011

IT & Marketing Manager

Wattana Thai Restaurant INC

Setup and maintain software of restaurant management system

Create and update company's website

Install and maintain CCTV system

Restaurant supply ordering

Planing employees' working schedule

Prepare administrative reports

Ensure customers' satisfaction

Sep 2006May 2007

IT Consultant

Outsource Consulting Center Co.,Ltd

Troubleshoot errors of computer software and hardware

Installing and turning Oracle Database and Thai Localization

Installing and turning operating systems including Window 98, NT, 2000, 2000 Server, XP, and 2003 Server

Support and configure LAN and WAN systems

Install and update Anti-virus systems

Ending users support

Co-Coordinator projects

Sep 2005Sep 2006

IT Support

Thai Pride Cement Co., Ltd.,

Implement and maintain LAN and WAN systems

Troubleshoot errors of computer software and hardware

Implement and maintain Firewall system

Setup and maintain Mail Server (Lotus Notes)

Implement and maintain File Sharing Server

Configure and maintain sharing printer system

Setup and maintain PABX system (Telephone system)

Create and update company's website (www.tpcc.co.th)

Working on Server systems and computer workstations

Working on Active Directory server

Working on networking, anti-virus, and backup systems

Ending users support

Mar 2004Sep 2005

Computer Technician

Mektec Manufacturing Thailand Ltd

Implementing and turning server operating systems

Working on LAN and WAN systems

Setup and turning Mail server (Lotus Notes)

Install and setup CCTV system

Install and configuration sharing printer system

Troubleshoot errors of computer software and hardware

Performing as an assistant of ORACLE DBA

IT Consulting

Ending users support

Education

Sep 2008Feb 2010

Master of Business Administration

Keller Graduate School of Management