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Maastricht School of management Kuwait


Lebanese University

Work experience

Feb 2015Present

Distribution Center Manager/ Business Development

Al Yasra Food

Managing all  al Yasra food  operation in Kuwait including transportation  and Inventory  control   , for 8 warehouse with stock  value over 35 million KD  reporting to CEO 

Jan 2008Feb 2015

Country logistics Distribution Center Manager/ Business Development

The Sultan Center

Managing all TSC logistics activities in operated countries (shipping, warehousing, and transportation) with over 250 staff, warehouse area of 30,000 sqm2 with inventory value over US$18 Million and 30,000 SKU's , and fleet of more than 30 trucks. The division services all TSC business units.

• Improve service fill rate from 89% to 99.5%

• Improve inventory accuracy by 11% reaching 99.7%

• Apply cross docking module for 20% of business

• Improve staff picking speed from 300 lines to 420 lines /shift / picker

• Improve inbound receiving during 2014 35% more compared to 2013

• Improve return from store to warehouse result receiving 20% better

• Increase warehouse space by 45% locations wise

• Establishing produce cross dock operation for 1200000 KD annually

• Reduce stock holding days from 46 days to 29 days

• Reduce TSC convenient store shrink by 80% annually by 96000 KD

• Improve transportation delivery system by 10% increase in delivery volumes

• Improve promotional activity by 15%

• Improve exporting to other countries value wise 60%

Full supply chain model awareness,Planning of procurement, production, inventory control, logistics and distribution Reducing out of stocks and back orders to acceptable levels,Mentoring and strengthening current buying team and service delivery,Preparing KPI management and action plans to improve the business,arrangement of import and export documentation,establish warehouse policies and procedures and periodically,budget preparation for the distribution & logistics division,achieving an optimum mix between supporting business,monitor day-to-day operation with supervisors and co-ordinate,Manage annual stock take as well as emergency stock counts Control reports and internal documentations required by other,ensure that all internal company policies and procedure are followed,Disaster recovery after warehouse burned 10K ,Establishing new warehouses 20 K,Ramp up logistics operation during disasters

May 2007Jan 2008

Enterprise Resource Planning Manager

The Sultan Center
  • CRP Member & operation support team
  • Setting go live strategy
  • Applying go live plan, UATs
  • Training users ( 2800 user )
  • Mitigate Implementation Rick
  • After go live support team
  • Prepare end users manual
  • Create new SOP “Standard Operating Procedures
May 2004Jan 2007

Store Manager

The Sultan Center
  •  Achieve quarterly and annual targets of the entire Store
  •  Managing and motivating store team to increase sales and ensure efficiency
  • Managing stock levels and making key decisions about stock control
  • Analyzing sales figures and forecasting future sales volumes to maximize profits
  • Continuously review and monitor the availability of proper Merchandise levels in the store and update the Buying team on customer expectations and requirements
  • Responsible for controlling the shrinkage and adhere to established shrinkage norms
  • Analyzing and interpreting trends to facilitate sales planning
  • Using information technology to record sales figures for data analysis and forward planning
  • Dealing with staffing issues: interviewing potential staff
  • Conducting appraisals and performance reviews
  • providing or organizing training and development
  • Ensuring standards for quality, customer service , health and safety are met
  • Ensure highest levels of Customer Service standards across the entire Store
  • Ensure high level of Visual Merchandising standards are maintained in the Stores
  • Organizing special promotions, displays and events in co-ordination with Marketing Department
  •  Updating colleagues on business performance, new initiatives and other pertinent issues
  • Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues
  • Maintaining awareness of market trends in the retail industry
  • understanding forthcoming customer initiatives, and monitoring what local competitors are doing

Sep 1998Apr 2004

Category Manager

Contracting , pricing , preparing promotions , ranging and deranging , inventory handling , market visiting , competitor assessing , and vendors financial management


Team Building
Assembling different teams , rotation of team member
Operations Management
our operation consist of manging 20 millions stocks
Inventory Control
managed all inventory control tools
Store Management
service stores , wholesale , discount stores
Logistics Management
Strategic Planning
Supply Chain
Project Planning
ERP, and new warehouse opening
Inbounds , outbounds, QC,QA , transportation , freight , and replanishment
Interviewing Skills
recruitment for all levels
P&L Analysis
Microsoft Office
operations , ERP , Logistics , and commercial
Tracking Systems
Supply Ordering
FMCG, machines and consumables
WMS Implementations
ERP , & Manhattan WMS
Oracle Retail
ORMS ,OSIM, & WMS Manhattan
Migration Projects
Opened more than 5 warehouses
Organizational Structure
Shrink Management
operation stream & logistics stream ERP
Transportation Management
Quality Assurance
Warehouse Management
Inventory Management
cycle counts , add-hock , and annual inventories


Hani Ismael,HR manager

Company Name: the sultan center Phone Number: +965.99994129 Email Address: [email protected]


Creative Leaders work shop

a work shop designated to make a creative leaders


budget planning, budget preparation, budgeting, business plans, competitive, continuous improvement, cost analysis, credit, English, fashion, functional, government, human resources, inventory management, investments, logistics, management, negotiation, networking, organizational skills, personnel, policy analysis, retail, shipping, staffing, strategic, supervisory skills, supply chain, supply chain management, transportation, warehousing.