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Summary

Ambitious and determined hospitality professional with extensive knowledge in Food & Beverage and Rooms division. As an industrious individual, I have undertaken 2 different internships in luxurious hotels. Currently looking for a position in Marketing Division specialising in Marketing and Promotions. Will be available from August 2016 onwards. 

Passport: Indonesian

Work History

Mar 2015Aug 2015

Rooms Division Trainee/ J1 Trainee

Old Edwards Inn and Spa, Highlands, NC, United States of America.
  • Completed the check-in and check-out procedure according to Forbes Standard
  • Handled the telephone calls regarding reservation, internal calls and information of the hotel
  • Able to handle guests' requests and complains
  • Responsible for accurate guest billing process as well as handling cash and credit card transaction
  • Assisted the guests' inquiries in-hotel or off-premises attractions, services and activities
  • Served as the guests' liaison for both hotel and non-hotel services
  • Promoted hotel facilities in accordance of the needs of each guest in order to achieve profit maximisation
  • Trained fellow trainees who joined the establishment subsequently
Mar 2014Aug 2014

Food and Beverage Trainee

Cafe Belge, The Ritz-Carlton Dubai International Financial Center, Dubai, UAE.
  • Learned the restaurant operations from the back of the house to the front of the house
  • Understood the sequence of service and able to implement it
  • Able to provide the guests' with 5-star service
  • Able to work at active operations and fast-paced environment

Education

20132017

BA (Hons) in International Hospitality Management

Swiss Hotel Management School, Switzerland
20102013

High School Diploma

SMA Labschool Jakarta, Indonesia

Related Activities

  • Assistant Manager of Service in banquet of school's purpose
  • Assistant Country Leader of Indonesia in SHMS International Day 2014
  • Captain of Indonesian Performance Team in SHMS International Day 2013
  • Coordinator of Event Team in LabsProject, one of the biggest high school festivals in Indonesia

Language Skills

Bahasa Indonesia

Mother language

English

Fluent speaking and writing

French 

Intermediate speaking and writing

German 

Basic speaking and writing

Technical Skills

Microsoft Office: Advanced

OPERA: Advanced

MICROS: Advanced

Photoshop: Basic

References

Karen Rodgers

Assistant General Manager

Old Edwards Inn and Spa

Highlands, North Carolina, USA.

Cell: 828-200-1322

E-mail: krodgers@oldedwardsinn.com


Florian Busche

Assistant Manager - Cafe Belge

The Ritz-Carlton Dubai International Financial Center

DIFC, Dubai, UAE

Cell: +971 0554430862

E-mail: florian.busche@ritzcarlton.com