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A multi skilled Desktop Support Analyst with in depth knowledge of installing and configuring computer systems. Experienced in providing client focused IT support and in successfully analyzing and resolving IT Hardware & Software issues in timely and accurate function. A highly competent and enthusiastic Desktop Analyst with providing support to system users via telephone system, emails and Remote support Software tools.


Providing advice, support and practical assistance to system users via telephone system, emails and Remote support software tools. Logging and processing Support issues via telephone or emails while ensuring a high level of customer service. supporting Desktop IT services including Desktop PC's , Laptops and office printing also ensuring that they are secure and reliable.


Apr 2014Present

Desktop Support Analyst

Marriott International
  • Providing 1st line technical support queries via phone and emails.

  • Using Remote Control software tools to provide fault resolution Diagnosis.
  • Recording & implementing action of faults on PC's, Server and Laptops.
  • Escalating and identify critical issues.
  • Carry out user Administration and setup.
  • Determine nature of faults and steps require to rectify it.
  • Perform routine backup of files to assist with disaster recovery.
  • working with Windows Server and Applications.
  • Creating & Administrating Microsoft Exchange account.
  • Creating supporting Application login ID's and granting permissions (Micros Symphony, Opera, Concept etc. )
  • Following Procedures /Checklist, updating support documentation and maintaining Help Desk policies and procedures. 

Dec 2012Apr 2014

At Your Service Agent

London Marriott Hotel Park Lane
  • Answering all calls in courteous and efficient manner using the correct etiquette.

  • Ensuring that all guest who experienced challenges receive an appropriate response.

  • Handling all emergencies according to procedures.

  • Maintaining healthy inter-departmental relationships.

  • To be consistent in providing and maintaining the highest standard of guest care and service, both internal and external customers.

  • Maintain a hand over log for the next shift, noting any services that are pending to ensure follow up.

Aug 2011Sep 2012

F&B Captain and Department Trainer

The Ritz Carlton Bahrain Hotel and Spa
  • To consistently provide and maintain the highest standard of guest care and service, both internal and external customers.
  • To have a good knowledge of all hotel facilities and be able to answer guest questions in a quick, polite and helpful manner.
  • To handle any guest complaints or problems promptly and unsolved incidents properly reported to Manager.
  • To communicate positively with guest and all employees to ensure effective teamwork and high morale.
  • To maintain good and positive working relationship with colleagues and all other departments.
  • To attend Training Sessions or courses that will be beneficial to both departmental and personal.
Dec 2006Jul 2011

Restaurant Server

The Ritz Carlton Bahrain Hotel and Spa
  • Responsible for assisting the captain in achieving all departmental objectives. Ability to work under pressure and flexible. Demonstrate ability to gain customer trust, follow ups, leading to increased repeat referral business

May 2004Nov 2006

In room dinning Server and Night Shift Incharge

The Ritz Carlton Bahrain Hotel and Spa
  • Order Taking, Maintaining service Standard, Supervising Night shifts

Sep 2001Apr 2004

Mini Bar Attendent

The Ritz Carlton Bahrain Hotel and Spa
  • Resolving guest related challenges, conducting monthly inventory, supervising minibar operation

Sep 1999Aug 2001

Barman Assistant

Le Royal Meridien
  • Preparing misen-plase , Cleaning working area, Assisting barman In preparing cocktails

Sep 1998Feb 1999

Night Receptionist

Silver Sands Holiday Village, Candolim
  • Check - In and Out of Guest, wake up calls and outlet Casher


Apr 2014Present

CompTia a+

CompTia a+ 220-801, 220-802, 
Jun 2008Apr 2011

Bachelors Degree in Business Administration

Alagappa University
Mar 2004Mar 2006

2 years diploma

Thomson Education Direct