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PERSONAL SUMMARY

A highly experienced and competent IT support technician with three years experience in a office based environments. Comfortable working as part of a team or independently with a focus on delivering quality IT support on a continuous basis.

DUTIES

June 2017Present

MULTI PROPERTY | System Technician

St Pancras Renaissance Hotel / London Sales Office

• Ensuring all hardware operates at its optimum level.
• Managing users, GPOs, security groups and application groups via Active Directory
• Identifying and solving IT problems and logging them into the relevant databases
• Installing and configuring new hardware such as Computers, Laptops, IPhones and Printers.
• Installing software and Operating Systems such as Windows7/10 and ensuring all computers were fully operational.
• Migrating data from an old machine to a new machine.
• Providing solutions and technical guidance to clients facing technical issues and difficulties.
• Diagnosing, Troubleshooting and resolving incidents passed over by 1st line or escalating to 3rd line to work within the SLA
• Providing one-to-one support to users on site
• Managing my time to work according to the scheduled plan.

Apr 2014May 2017

Desktop Support Analyst

Marriott International
  • Setting up new users and disabling expired accounts in accordance with HR requirements.
  • Identifying critical issues and escalating to IT manager
  • Successfully interacting with customers and vendors, ensuring resolution to the issues.
  • Adhering to company procedures laid out in company Handbook
  • Documenting procedures, best practices of configurations, settings and installations sequences.
  • Ensuring that high level of customer service and support is provided to all.
Dec 2012Apr 2014

At Your Service Agent

London Marriott Hotel Park Lane

Interacting with internal and external customers with requests and queries to ensure smoth function and service standard

Aug 2011Sep 2012

F&B Captain and Department Trainer

The Ritz Carlton Bahrain Hotel and Spa

Supervised Restaurant operations and conducted job related training

Dec 2006Jul 2011

Restaurant Server

The Ritz Carlton Bahrain Hotel and Spa

Maintained Restaurant service standard and assist manager in achiving goals and targets

May 2004Nov 2006

In Room Dinning Server and Night Shift Incharge

The Ritz Carlton Bahrain Hotel and Spa

Supervised night shifts and assisted manager in achiving goals and targets

Sep 2001Apr 2004

Mini Bar Attendent

The Ritz Carlton Bahrain Hotel and Spa

Managed  Mini Bar operations, inventory stocks and maintained  minibar standards

Sep 1999Aug 2001

Bar Assist

Le Royal Meridien Manama Bahrain 

Assisted Barman in maintaining standard

Sep 1998Feb 1999

Night Receptionist

Silver Sands Holiday Village, Candolim Goa, India

Supervied night shift

Education

20162017

CCENT

CISCO

Interconnecting Cisco Networking Devices Part 1

Validation ID; 669079331

Jun 2008Apr 2011

Bachelors Degree

Alagappa University, Tamil Nadu, India

Business Administration

Mar 2004Mar 2006

2 years Diploma

Thomson Education Direct, Pennsylvania, USA

Hotel and Restaurant Management

Reference:

Available on request.