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PERSONAL SUMMARY

3 years progressively responsible experience in providing helpdesk support to end users. Highly skilled in maintaining, analyzing, troubleshooting and configuring computer workstations, laptops and peripherals.

Now looking for a new challenging IT support analyst position, one which will make best use of my existing skills and experience and also futher my personal and professional development.

DUTIES

Apr 2014Present

Desktop Support Analyst

Marriott International

  • Providing 1st and 2nd line Desktop support queries via phone and emails
  • Configuring, maintaining, troubleshooting and supporting laptops, computer workstations and printers.
  • Diagnosing and resolving problems associated with application software and operating systems.
  • Carry out user Administration for software upgrade or installation on laptops and computer workstations in accordance with company standards and authorisation.
  • Setting up new users and disabling expired accounts in accordance with HR requirements.
  • Identifying critical issues and escalating to IT manager
  • Successfully interacting with customers and vendors, ensuring resolution to the issues.
  • Ensuring that high level of customer service and support is provided to all.
  • Adhering to company procedures laid out in company Handbook
  • Documenting procedures, best practices of configurations, settings and installations sequences.
Dec 2012Apr 2014

At Your Service Agent

London Marriott Hotel Park Lane

Interacting with internal and external customers with requests and queries to ensure smoth function and service standard

Aug 2011Sep 2012

F&B Captain and Department Trainer

The Ritz Carlton Bahrain Hotel and Spa

Supervised Restaurant operations and conducted job related training

Dec 2006Jul 2011

Restaurant Server

The Ritz Carlton Bahrain Hotel and Spa

Maintained Restaurant service standard and assist manager in achiving goals and targets

May 2004Nov 2006

In Room Dinning Server and Night Shift Incharge

The Ritz Carlton Bahrain Hotel and Spa

Supervised night shifts and assisted manager in achiving goals and targets

Sep 2001Apr 2004

Mini Bar Attendent

The Ritz Carlton Bahrain Hotel and Spa

Managed  Mini Bar operations, inventory stocks and maintained  minibar standards

Sep 1999Aug 2001

Bar Assist

Le Royal Meridien Manama Bahrain 

Assisted Barman in maintaining standard

Sep 1998Feb 1999

Night Receptionist

Silver Sands Holiday Village, Candolim Goa, India

Supervied night shift

Education

2016till date

currently persuing ...CCENT

CISCO - ICND1

Interconnecting Cisco Networking Devices Part 1

Jun 2008Apr 2011

Bachelors Degree

Alagappa University, Tamil Nadu, India

Business Administration

Mar 2004Mar 2006

2 years Diploma

Thomson Education Direct, Pennsylvania, USA

Hotel and Restaurant Management

Reference:

Available on request.