Work History

Work History
Jul 2009 - Present

CEO & President

The Motiva Group Inc

Motiva Contact Centers partnered with Avaya Inc. for servicing large corporations and mid companies in 

connecting with their clients, by Multichannel infrastructure, 

first Company in introducing the concept of SMACS ( Social Media As Coustomer Service)

US Company with operations in Mexico so companies can lower their operational cost.

Business with Industries:

  • Healthcare
  • Telecommunications
  • Services
  • Car Rentals
  • Aerospace
  • Financial

Unique Service in:

Sales, Coustomer Service, Technical Support, Help Desk, Web Colaboration, Chat, Email, etc.

Social Media ( Facebook, twitter, Youtube, Pinterest, etc ) Tag, Bag and Assign to agents the post of Followers, Detractors, and create Ambassadors for the firms the company represent. First company to integrate the Call Center into the Social Media Blogosphere. 

"All of this with Multilingual and multicultural agents"

Oct 1998 - Oct 2008

CEO and President

http://www.telvista.com

Contact Center ( Call Center ) Company with operations in USA, Mexico and Spain

Start the company with 80 employees and end with +10,000. 

More than 350 Mill Dlls income last year,

9 buildings. 

Business with Industries:

Telecomuniations: Verizon, Metro PCS,  AT&T. 

Services: Western Union ( Mopney Transfer ), Avon, Accenture,  American Express

Car Rentals: AVIS, BUDGET 

Airlines: Aeromexico and Mexicana, 

Sales, Coustomer Service, Technical Support, Web Colaboration, Chat, Email, etc.

handling 9,000,000 contacts per month.  

Education

Education

Executive Training

SBC Advance Education Center

South Western Bell

Advance Education Center

Power Talk

Telecomunications

Planning and Management

Executive Trainning

Team Management

Jan 1996 - Oct 2008

Coach / Trainer

Dale Carnegie

I graduete as Trainer of the Dale Carnegie Course: ( Effective Communications & Humand Relations ).

More

Dale Carnegie Course: Effective Communications & Human Relations  ( 13 weeks Course )

High Performance Teams              ( 10 Weeks Course )

Leadership Training for Managers ( 10 weeks Course)

Worl Class Customer service  ( 10 weeks Course )

High-Impact Presentations ( 2 Days Seminar )

How to Sell Like a Pro    ( 3 Days Seminar )

Jan 1998 - May 2001

MBA

INTELMEX