Business Information Manager
Hewlett Packard India Sales Pvt Ltd.
- Leading country (India) in the APJ region for all Business Information queries.
- Preparing Business Intelligence reports & other statements with a view to apprise management of the process operations and assist in critical decision-making process.
- Preparing Dashboards and Scorecards.
- Manages Tier 1 ASPEN Setup and Data collections.
- Manage a team of 5 peoples (directly / indirectly) on various aspects of the business such as MIS and partner operations.
- Managing service operations for rendering and achieving quality services; providing first line support by answering queries & resolving their issues, ensuring minimum TAT
- Close interaction with spans distributors, resellers and internal sales representatives.
- Involved in regular meetings with the Sales teams and the Senior Management to help assessing and resolving issues if any related to the operations handled by the team.
- Monitoring the processes, identifying improvement areas and implementing adequate measures to maximize clean data satisfaction level.
- Various sets of data analysis, setting out quality standards for various operational areas, ensuring a high-quality partner experience, while adhering to the SLAs and work processes.
- Manage Partners country driven Programs - Calculation and Payouts.