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Rafael Lloyd Rivas

Career Sales Advisor, Senior Analyst, Implementation Advisor, Service Desk Analyst

Objective

To obtain a position that will enable me to use my strong organizational skills, technical background, and ability to work well with people.

Work History

Nov 2016Jan 2017

Career Sales Advisor

Global Learning Support (Careers Australia)

I was a Career Sales Consultant with Careers Australia (a Registered Training Organization). My role is to call pre-qualified leads to build trust in the company and offer them diplomas and certificates thru online study.

Oct 2015Oct 2016

Senior Analyst

ADP Philippines Inc.

is a time and attendance software maintenance company. I was part of their Project Management Team for National Accounts (companies with more than 1,000 employees). Companies send revision requests to ADP and it is passed on to us for revision and implementation.

Jun 2012Oct 2015

Implementation Advisor

Acquire Asia Pacific - RingCentral

is a VoIP company servicing US and UK based clients. I was part of the Implementation Team (setup and training for users/admin). Our team gets new accounts. We help the clients build their phone system based on their requirements and preference- Cisco/Polycom/Other IP Phones setup and provisioning, extension naming, IVR system, number transfer and the like.

Sep 2011Jun 2012

Chase Service Desk Analyst

JP Morgan Chase and Co.

I was part of Branch Technology Support who deals with Chase Bank for their bank software and hardware equipment issues.

May 2007Nov 2007

Tier 1 Highspeed Internet Technical Support

Teletech (Charter Communications)

I was a Level 1 Technical Support Specialist for high speed internet service.

Skills

VOIP troubleshooting

Audio Issues (Choppy, Static, Garbled) Voicemail setup LNP - Local Number Portability Provisioning of Devices  

PC Hardware and Software Troubleshooting

No POWER No POST  No BOOT

Internet and email configuration

Highspeed Internet (CABLE), DSL, Dial-up, Wireless / Satellite Slow Internet Windows Livemail  

Practiced Operating System (Microsoft)
*Windows XP *Windows Vista *Windows 7 *Microsoft Office

Education