James Trepinski

Work History

Work History

Operations · Multi-Site Management · Market Analysis

· Strategic Planning · Call Center · Supply Chain

Construction Services · Startup · Contraction & Business Expansion· Associate Development · Warranty · Sales & Training

TAYCO BUSINESS VENTURES, INC., Oceanside, California · 1994-1997Privately held investment firm specializing in small real estate joint ventures and partnerships.


Oversaw operations. Conducted market research, financial analysis. Prepared proposals. Recruited investors. Sold real estate projects.

·Propelled sales from $0 startup to $2M+.

·Successfully launched company specializing in the development of speculative homes and small subdivisions.

TREPCO, INC., Oceanside, California · 1990-1993

Privately held automobile renting, leasing, and sales company.


Piloted business from Ground Zero as 49% partner, then bought out only other partner. Propelled company into multi-facility organization. Eventually sold business to competitor.

·Boosted sales by $1.5M.

·Signed non-compete agreement upon sale to competitor.

Career Note: Prior management experience at Enterprise Rent-A-Car (1982-1990).


Director Customer Service

·Created a wide variety of strategies and tactics to successfully manage a retailer base of 1200, independent contractor base of 1500 and a national footprint including 19 plants.

·Achieved $14.5M (34.7%) warranty expense reduction.

·8% reduction to cost per home serviced.

·Boosted retailer satisfaction by 14.2%.

·Customer satisfaction increased by 5.8%.

·Generated industry leading customer satisfaction results, currently performing at 13 year highs.

·Implemented many group and division initiatives like Welcome Home, MOD Field Construction Services and Service Group Decentralization.

·Planned, developed and successfully deployed training and support systems for retailers, plants, independent contractors, military field operations, warehousing and vehicle fleets, which optimized performance leading to improved metrics, lower turnover and increased market share.

·Product quality systems and initiatives developed to improve satisfaction and lower costs through analysis of field data and best practice implementation.

·Improved efficiencies and productivity within organization upgrading technology and developing associate competencies.

·Consistently direct internal and external corrective action through the utilization of action plans improving customer service and cost effectiveness.

·Formulated and refined quarterly management operating system targeting improvement through measurement, planning and execution.

·Motivated individuals, teams and large groups to achieve goals and optimize performance.

1997 - Present

Corporate Director Customer Service

Fleetwood Homes

Responsible for overall direction and performance of $40M national customer service, warranty and quality operations. Scope includes field construction services (residential, commercial and military), inbound and outbound call centers, plant service/parts, warehousing, fleet management and P&L. Provide overall leadership by developing strategic and tactical improvement plans that positively differentiate company from competition.Advanced to the top functional position within organization.Previously held positions include Regional Director of Service Operations and Multi-Plant Service Operations Manager. Currently transitioning Fleetwood Homes, Inc. service processes, systems, technologies and operations due to Cavco Industries, Inc. acquisition.


Strong, decisive, competitive leader, manager and motivator offering 20+ years of solid experience in operations management, customer service, startup and turnaround ventures. Results/metrics-centric, hands-on executive highly adept at generating revenue and profit. Stellar operations analyst possessing expertise in field, plant, multi-plant, region and corporate sectors.


1978 - 1982




Bachelor of Science in Business Administration & Marketing

University of Southern Colorado, Pueblo, Colorado

PROFESSIONAL DEVELOPMENTGraduate,Phillip Crosby Quality College

Graduate, FEI Accounting & Finance

Certified, Department of Transportation (DOT) Safety Institute

Real Estate Broker (California) Automobile Wholesale Licensee (California)

Calvary Chapel Board of Directors