Scott Pavitt

Work History

Work History

Personal Banker

Westpac Bank
Personal Banker Business/Premium, Various Locations, Australia

Manager

Home Finance
Manager Westpac Bank, Gosford and Wyoming, Australia

Mobile Lending Assistant

Westpac Bank
Mobile Lending Assistant, Nerang, Australia

Manager

Home Finance
Manager, Caneland Shoppingtown Branch Mackay, Australia Responsibilities: Identifying home and investment lending needs of customers. Provide home finance and insurance solutions and products that meet customer needs. Refer customer needs to appropriate business partners for wealth solutions and general banking needs. Provide exceptional customer service. Network in the local community with referral partners to generate business. Coach branch staff on home finance to generate business. Achievements: Sales results achieving over 130% of my sales target in Quarter 1/2011 year results and number 4 Home Finance Manager in Australia for Quarter 1/2011. 100% Success rate with net promoter score in Quarter 1/2011. Successfully up skilled personal banker to complete top-ups at Caneland. Coached individual tellers to generate additional loan referrals and exceed individual teller targets. Run team meetings on a daily basis to ensure branch sales targets and revenue targets are met. Stepped into Branch Manager role on Saturday Trade helping transition Caneland branch into Saturday trade and grow my managerial skills and help grow the Caneland branch business.

partnership and company

partnership and company
DGL Accountants, Mackay, Australia Complete personal, tax returns. Forecast cash flows and budgets. Prepare business activity statements.

Customer Service Manager

Commonwealth Bank
Customer Service Manager/ Assistant Bank Manager, Caneland Shoppingtown Branch Mackay, Australia Caneland Shoppingtown Branch is a large Tier 1 Commonwealth Bank Site Responsibilities: Proactively manage all branch staff to provide the highest level of customer service to our clients. Provide leadership to tellers and customer service staff to exceed sales expectations while working within acceptable risk levels. Work in conjunction with branch manager to ensure branch profitability, sales outcomes, audit requirements of the branch are achieved. Achievements: Superior Branch Profit Contribution of 110% for 2013 Financial Year High Customer Satisfaction seeing 84% of clients rating branch service levels 9 or higher out of 10 for 2013 Financial Year Very strong results in areas Mortgage Lending 103% and Financial Planning 139% for 2013 Financial Year Personally achieved a KPI rating of Superior and a behavior rating of effective in first half of 2013 Financial Year (End of financial year 2013 performance reviews are currently under review).

Customer Service Manager

Home Finance
Customer Service Manager/ Assistant Bank Manager/ Manager Versatile and accomplished banker offering over 7 years' experience in the areas of customer service management, assistant bank management, relief bank management and home finance management for the Retail Banking Industry Highly qualified in banking and business disciplines having completed a Bachelor of Business through the through Westpac Bank. Skilled in people management completing various Bank Manager relief's and working as a Customer Service Manager for the for one and a half years in a Tier 1 branch. Outstanding track record of exceeding and managing sales targets while operating within acceptable risk levels. Outstanding track record of delivering exceptional customer satisfaction developed through managing customer service in a Tier 1 branch and also individually through working as a Manager at An excellent communicator and a top negotiator with the ability to work under pressure in fast-paced, time sensitive environments. Proven ability to generate and maintain external referral sources to widen bank clients and generate additional revenue and market share. Core Competencies ▪ Customer Service Management▪ ▪ Accountability▪ People Leadership▪ Sales Management▪ Audit Career Progression

Education

Education

B.B

University of New England

Skills

Skills

Revenue

BANK CLIENTS

external referral

Sales Targets

banking industry

relief