Customer Service Manager
Customer Service Manager/ Assistant Bank Manager, Caneland Shoppingtown Branch Mackay, Australia Caneland Shoppingtown Branch is a large Tier 1 Commonwealth Bank Site Responsibilities: Proactively manage all branch staff to provide the highest level of customer service to our clients. Provide leadership to tellers and customer service staff to exceed sales expectations while working within acceptable risk levels. Work in conjunction with branch manager to ensure branch profitability, sales outcomes, audit requirements of the branch are achieved. Achievements: Superior Branch Profit Contribution of 110% for 2013 Financial Year High Customer Satisfaction seeing 84% of clients rating branch service levels 9 or higher out of 10 for 2013 Financial Year Very strong results in areas Mortgage Lending 103% and Financial Planning 139% for 2013 Financial Year Personally achieved a KPI rating of Superior and a behavior rating of effective in first half of 2013 Financial Year (End of financial year 2013 performance reviews are currently under review).