Jennifer Hettich

Work History

Work History
Nov 2008 - Jan 2009

Customer Service

Schroeder's Flowers
Jun 2000 - Jan 2009

Customer Service / Box Management

http://www.schneider.com

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06/00 - 01/09Schneider National, Inc., Green Bay, Wisconsin

The largest truckload carrier and logistics provider in North America with over 21,000 employees and $3.7 billion in annual revenues.

06/03 - 01/09 Southeast Box Representative

Reporting to the East/Southeast Manager. Responsible for assisting Box Planners in identifying driver equipment needs.

�Matched customers with available trailers, keeping drivers on the road and maintaining profitability.

�Provided operating centers with market and freight needs data, linking customer requirements with available equipment.

�Utilized sound decision-making skills which resolved regional trailer issues within a fast-paced environment.

�Tested box management programs, eliminating operating issues prior to implementation.

�Regularly coached, mentored and trained Box Management Representatives, ensuring productive and efficient service.

�Provided quality box management support, minimizing box searches and driver frustration.

01/02 - 06/03 Customer Service Representative

Reporting to the Customer Service Manager. Responsible for booking and tracking freight and processing driver messages.

�Administered tendered freight information through e-mail and fax in a clear, concise and accurate manner.

�Processed transportation carrier information, ensuring valid and up-to-date insurance.

�Solicited and created partnerships with third-party transportation companies, increasing revenue.

Jennifer L. HettichPage Two

06/00 - 01/02 Power Only Customer Service Representative

Reporting to the Truck Rail Specialist. Responsible for working with third-party carriers to match trailers with freight needs.

�Handled phone calls from outsourced carriers, documenting information and data received.

�Created business relationships with outsourced carriers, resulting in increased Schneider freight hauling.

�Followed-up on freight to identify and resolve issues before they negatively impacted the business.

Education

Education
Sep 2005 - May 2007

Associates in Business Management

University of Phoenix Online

Skills

Skills

Computer Technoloty

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Objective

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Seeking a position where I can successfully utilize my technological, critical-thinking, problem-solving and organizational skills within a progressive organization.