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Languages

Afrikaans: Read, write & speak fluently (Mother tongue) 

English: Read, write & speak fluently

Dutch: Reading & speaking

Interest

Scuba Diving

Cycling

Photography

Technology

Work experience

20112012

SERVICE DELIVERY MANAGER

ALCATEL-LUCENT

Pre-sales support for Managed Services as a direct interface between the sales teams and OPS

  • Scope analysis
  • Push towards industrialised solutions (ITIL & eTom)
  • Provision of customised solutions in line with COE (Centre of Excellence) deliverables
  • Budgeting
  • Transition management (sales to operational handover)

Incident chain management for KPNGB project – lessons learned, continuous improvement & process evaluation and improvement.

Notable Contributions:

  • Development of a measurement strategy and a continuous improvement process for the GNOC improvement project.
20092011

SERVICE DELIVERY MANAGER

ALCATEL-LUCENT

Overall responsibility for 3 Managed service contracts related to Mobile Core, OSS and IP Backbone for the KPNGB network.

  • Vendor management - general governance, performance management, contract negotiations, WLA setup, setting of vendor objectives and advocating strategy towards vendors.
  • Budget planning for all Operational cost related to the outsourced contracts, purchase orders, invoice tracking and penalty calculations.

Internal support included alignment between design and vendors on operational issues, project activities, WLA’s and 3rd level support issues.

Notable Contributions:

  • Full Scope of Work & Due diligence for the insourcing project (termination of Ericsson managed service contracts)
  • Competence and transition stream lead during insourcing project
20062009

SERVICE DELIVERY MANAGER

BASE

Responsible for Managed services contracts related to Mobile Core and IP Backbone as well as several 3rd party HW and software support contracts for the KPNGB network.

  • Activities included: escalations for incidents, preventative maintenance audits, amendments to WLA & SLA’s, KPI’s management, governance and performance reporting

Notable Contributions:

  • Successful re-negotiations of several WLA’s and the updating of processes to bring all KPI’s over and above the agreed contractual requirements.
20002006

CORE NETWORK DESIGN ENGINEER

BASE

Responsible for overall Mobile Core capacity planning and BSS network design

  • All BSS related dimensioning and planning 2G & 3G
  • Project management (integration of new nodes)
  • Dimensioning and management of all BSC related interfaces
  • Definition of all KPI’s related to quality and performance management of all BSC’s
  • Budget planning - CAPEX

Notable Contributions:

  • Successful development & implementation of an emergency capacity expansion plan to accommodate unforeseen traffic growth 
19941997

RF TECHNICIAN

19911994

TEAM LEADER NETWORK OPERATIONS

19891991

FIELD SERVICES SUPERVISOR

M-NET
19891989

CUSTOMER SERVICES SUPERVISOR

19881989

CALL CENTRE REPRESENTATIVE (Part Time)

Education

VARIOUS

Trainings

  • DAMELIN COLLEGE RSA   Project Management
  • ALCATEL UNIVERSITY   MSD Leadership Program 
  • ERICSSON, various training courses related to Ericsson Mobile Core
2012Present

ITIL Foundation V3

EXIN
19881990

CENTRAL UNIVERSITY OF TECHNOLOGY
19861987

Full Corporal

SOUTH AFRICAN DEFENCE FORCE

Compulsory Military Training