SERVICE DELIVERY MANAGER
Pre-sales support for Managed Services as a direct interface between the sales teams and OPS
- Scope analysis
- Push towards industrialised solutions (ITIL & eTom)
- Provision of customised solutions in line with COE (Centre of Excellence) deliverables
- Transition management (sales to operational handover)
Incident chain management for KPNGB project – lessons learned, continuous improvement & process evaluation and improvement.
- Development of a measurement strategy and a continuous improvement process for the GNOC improvement project.