• Chennai Tamil Nadu
Hemanth Kumar P G

Hemanth Kumar P G

Manager - Operations


Operations Manager having about 11 plus years of experience with Operations and Software Project Implementation with a background of MBA - Finance.


Seeking senior positions in a reputed organisation where I can utilize my education, skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement
Industry Preference: Software Project Implementation, Financial Inclusion, Banking & Telecom.

Work History

Work History

Manager - Operations

Nov 2008 - Present
Coromandel eServices Ltd
  • Implementation of Financial Inclusion Projects for various Banks in India.
  • Providing end to end solutions to clients.
  • Working with client closely on requirement study with regards to hardware, software, connectivity and project implementation methodology
  • Driving the technology team to deliver the product as per the SLA in terms of time and quality complying the project requirement
  • Deployment of resources at field for commencement of operations using the hardware and technology developed by our company
  • Commencement of regular operations on providing door step banking services to customers through handheld terminals through our resources

Key Result Areas

  • Client satisfaction
  • Revenue generation
  • Optimization of all resources
  • Applying CBA to Increase revenue and reduce the cost

Team Executive

Nov 2006 - Oct 2008
First Source Solutions Ltd

Project 1
Airtel Management Services - VAS Operations, Pan India Process
(April 2008 to October 2008)

  • Responsible for Value Addes Services (VAS) activation / deactivation process for Airtel customers across the country
  • Responsible for the performance output of around 40 resources to meet client SLA in terms of quality and quantity
  • Resource optimization & manging shifts to complete customer requests within the TAT
  • Responsible for Client relationship
  • Responsible for process improvement and innovative solutions
  • Reports

Project 2
ICICI Bank Credit Card Collections
(November 2006 to April 2008)

  • Handling ICICI bank credit card collection activity with a team of 40 over telephone
  • Responsible for bringing the customers from default state to normal state by collecting at least the minimum payment
  • Responsible for client SLA in terms of quality and delivery
  • Handling escalation calls
  • Reports


Feb 2005 - Nov 2006
Trayee Business Solutions
  • Retention of the customers willing to cancel their cards due to dissatisfaction, by offering the best services & reversals if needed
  • Responsible for delivering targets assigned by the clients
  • Coordinating with the various departments for timely & quality deliverables
  • Process focus was on Customer query handling and ensuring minimum disputes with great element of Customer Service
  • Maintaining and updating the weekly performance dashboard.
  • Training, Design and Delivery



MBA Finance

Dec 2011
University of Madras


Dec 2008
University of Madras

Diploma in Computer Technology

Jun 2004
Chengalvaraya Naicker Polytechnic College


Apr 2001
MCTM Higher Secondary School




Excellent in Team Management and People Management


Excellent Communication Skills

Ms Office

Personal Details

Date of Birth09 October 1985
Maritial StatusMarried

Flat # S6, Door # 317, Meenakshi School Street, Gnanamurthy Nagar,  Ambattur, Chennai – 600 053, Tamil Nadu, India

Location PreferencesAnywhere in India & Overseas


EnglishSpeak, Read & Write
TamilSpeak, Read & Write
TeluguSpeak, Read & Write


To be furnished upon request