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Helen Mc Kinnon

Customer Service Specialist

Work experience

Oct 2009Jan 2015

Customer Service Representative

May 2012Jan 2015

Quality Specialist

Informis Health Solutions

Ensures activities and processes are in compliance with both company QA standards and applicable contractual standards. 

Monitor and coach CSRs  * Communicate to the respective Contact Center Supervisors and Contact Center Managers the status of CSR performance.  * Communicate to management the trends that influence the ability of CSRs to provide the expected level of quality.  * Participate in weekly calibration sessions.  * Complete Daily Reject Report.  

Performs analysis and identifies trends in the inspection of finished services, and recommends Corrective Actions when necessary.  * Interprets quality standards and provides support to various facets of the project to enhance quality assurance goals.  * Reviews and maintains quality manual on a monthly basis.  * Performs other duties as may be assigned by management

Feb 2007Nov 2009

Customer Service Representative

Global Emploment Solutions

 Responsible for handling customer/shareholder and or broker/dealer inquires generated by phone, email, and/or written correspondence relating to account status and activity Researches account and transaction records to resolve account issues and basic discrepancies and provides documentation on customer activities and information on products and services Uses computerized systems to locate, interpret and communicate information and to provide customer service  

Apr 2006Apr 2007

Claims Agent

Aon/The Warrenty Group

Duties Included: Answering client and business associates inquiries by phone and by mail,entering information regarding present claims and reviewing previous claims for inconsistency also paying bills to clients and business associate.  

Oct 2004Jan 2007

Customer Service Representative

Career Connection Inc

Duties include monitoring accounts,identify and resolve customer order issues. Updating database with current and pro-active information regarding technical support. Seeing to the resolution of all problem inquiries in a timely and effective manner.  

Aug 2001Nov 2003

Customer Service Representative

Handmail Solutions

Duties included answering phones,taking orders arrainging deliveries. Dispataching trucks for pick ups. Filing, entering orders,keeping accurate records and billing information up to date.

Jun 2000Jun 2001

Customer Service Representative

Hinda Incentive Inc

Position included customer inquires,product information,shipping problems,and entering sales order. Worked with sales department in resolving problem sitiuation. Updated data base,tracked lost  products and kept accurate records of all customer's complaints and issues.



Kennedy King


Customer Service
Ability to problem solve and handle "hot issues"; Excellent oral, written,   organizational, and leadership skills; Microsoft, Excel, Word, Windows,   Photoshop, Peoplesoft, AS400, Internet.