Printing tool Download PDF

Work experience

May 2007Present

Telephonic Engineer

Four Winds Casino Resort

Routing incoming phone calls and answering questions about the property in general while providing excellent guest service. Have up to date knowledge of all promotions and changes to the property. Making, changing and cancelling hotel accomodations. Also a Job Coach in this postion.

May 2006May 2007

Sales Associate

Stateline Enterprises

Provided guest services to customers. Did environmental services as needed as well as making sure stock was properly placed and available to the customers. Provided end of shift paperwork support.

Jun 2001May 2006

Sales Associate/Trainer

Knoll Bros. of MI

Assisted customers with their vehicular propellant. Provided end of shift paperwork results. Did environmental services as needed as well as making sure stock was properly placed and available to the customers. Provided optimal training and orientation for new employees.

Jul 2000May 2001

Telephonic Sales Associate


Provided affinity card holders with credit protection and provided quality customer service with answers to any and all questions.


Jan 2009Jun 2013

Organizational Management Certificate

Lake Michigan College

Intro to Business

Organizational Management

Fundamentals of Management

Intro to Public Speaking

Intro to Casino Managment

Marketing of Hospitality Services


Supervisor Skills and Human Relations

AA in Psychology

Aug 1987Jun 1991


New Buffalo High School

Took all nessesary classes as well as four years of Spanish and one year of German.


Worked with many different types and ages of people and can change with the situation if neccesary. I can provide excellent guest service because of this trait. 


    Have assisted with The Simmons Group during opening orientations consisting of 100-500 individuals which goes to my ability to handle large groups of people. Have taken eight leadership forums as well as presently being a job coach. Have applied public speaking experience. Can use Microsoft Office applications to make organization more expeditious and efficient. Prominent member of a safety commitee for fourteen months until it disbanded. Aware of proper protocol for addressing safety concerns. I am also continuing my educational journey in psychology. I feel I can bring a fresh new look to any position I hold due to my personality and knowledge.


  Looking for an challenging position in which to utilize my leadership capabilities as well as continuing my professional growth and stability.


A quick learner and very dedicated to the task at hand. Pays close attention to details. Excellent work ethic and attendance record. Motivated to go above and beyond with enthusiasm and efficiency.


Obtained a Federal Gaming License.

Performed Human Resoure duties prior to starting current position

Have childcare project supervisor and eldercare financial manager experience.

Harassment/Respect Training

Microsoft Office Application Aficionado

CARE, ACES, and TRIF training



Four Winds Casino Resort

Microsoft Office

Four Winds Casino Resort