Routing incoming phone calls and answering questions about the property in general while providing excellent guest service. Have up to date knowledge of all promotions and changes to the property. Making, changing and cancelling hotel accomodations. Also a Job Coach in this postion.
Provided guest services to customers. Did environmental services as needed as well as making sure stock was properly placed and available to the customers. Provided end of shift paperwork support.
Assisted customers with their vehicular propellant. Provided end of shift paperwork results. Did environmental services as needed as well as making sure stock was properly placed and available to the customers. Provided optimal training and orientation for new employees.
Provided affinity card holders with credit protection and provided quality customer service with answers to any and all questions.
Intro to Business
Organizational Management
Fundamentals of Management
Intro to Public Speaking
Intro to Casino Managment
Marketing of Hospitality Services
Tourism
Supervisor Skills and Human Relations
AA in Psychology
Took all nessesary classes as well as four years of Spanish and one year of German.
Have assisted with The Simmons Group during opening orientations consisting of 100-500 individuals which goes to my ability to handle large groups of people. Have taken eight leadership forums as well as presently being a job coach. Have applied public speaking experience. Can use Microsoft Office applications to make organization more expeditious and efficient. Prominent member of a safety commitee for fourteen months until it disbanded. Aware of proper protocol for addressing safety concerns. I am also continuing my educational journey in psychology. I feel I can bring a fresh new look to any position I hold due to my personality and knowledge.
Looking for an challenging position in which to utilize my leadership capabilities as well as continuing my professional growth and stability.
A quick learner and very dedicated to the task at hand. Pays close attention to details. Excellent work ethic and attendance record. Motivated to go above and beyond with enthusiasm and efficiency.
Obtained a Federal Gaming License.
Performed Human Resoure duties prior to starting current position
Have childcare project supervisor and eldercare financial manager experience.
Harassment/Respect Training
Microsoft Office Application Aficionado
CARE, ACES, and TRIF training