Victoria Gonzalez

Victoria Gonzalez

Work History

Work History

Customer Service Representative

Bank of America

·Efficiently answered multi-line phones, high call volumes.

·Respond to customer telephone inquiries concerning bank accounts.

·Process changes to account and customer information files.

·Respond to customer complaints, and document customer feedback resolve problems to ensure satisfaction.

·Actively participate in seeking ways to improve the service we provide to customers.

·Solved complex problems, and provided an immediate solution.

Teller Operational Specialist

Bank of America

·Basic teller functions – Deposit, Withdrawals, Payments.

·Balanced personal drawer daily, and others.

·Process transactions accurately and efficiently.

·Successfully sold suggested products to customers.

·Contributed to a positive team environment

·Assist tellers with product knowledge, while providing guidance in complex transactions and issues.

·Building customer loyalty through friendliness and courtesy.

·Supervised and motivated associates.

·Screened incoming calls.

·On regular basis made non-customers customers.

Jun 2009 - Present

Patient Service Representative

The Polyclinic

·Greeting patients into practice & providing instruction & direction both on phone & in person.

·Scheduling & coordinating all patient appointments as directed.

·Preparing all documentation & records with accuracy.

Dec 2007 - May 2008


Bank of America

·Basic teller functions – Deposit, Withdrawals, Payments.

·Process transactions accurately and efficiently.

·Balanced personal drawer daily

·Successfully sold suggested products to customers.

·Greet and welcome customers.

Jun 2003 - Nov 2005

Retail Sales Associate

Victoria's Secret
  • Sale and cross sale merchandise and various products.
  • Successfully sold products, and credit card.
  • Operated cash register.
  • Supervised back end of store, and mentored associates.
  • Fitting room attendant.
  • Handle customer’s inquires, such as purchases, returns and complaints.


2008 - Present


University of Washington Tacoma, Milgard School of Business



Microsoft Programs

Experience using all Microsoft programs:   Microsoft Excel Microsoft Power Point Microsoft Word Microsoft Outlook


Developing customer relationships.  Continously working as a team leader, facilitating meetings and presentations.  

Enhance my creative marketing and sales abilities to reach new productive and innovative avenues.


Interested in advancing my knowledge and expertise in the marketing and sales industry.  I have five plus years of strong sales experience, administrative work, and customer service.  Im able to multi-task, and have effective communication skills.  Very detail oriented, and organized.   Im an effective team leader and work extremely well with others or alone.  Im outgoing and very ambitious, also bilingual in the Spanish language.  Able to manage all Microsoft programs.