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Skills

Leadership Training               Emerging Technologies    
Presentation and Communication Skills       Event Management     
New Hire Onboarding              Needs Assessment
Outcome-Based Planning and Evaluation        Instructional Design         
Culture Champion       Innovation Readiness 
Team Development        Change Management

Work History

AMSURG Corp. an Envision Company

May 2016current

Manager Training and Development

Responsible for designing, developing, and providing training and staff development programs for AMSURG Corporation

Consult for other departments to help them apply learning theory and organizational design to their client facing training tools

Create training programs in the area of leadership and management development, change management, soft skills, and employee engagement

Develop and implement strategic training and development program aligned with corporate goals and initiatives

Provide consultative services to teams for professional development and organizational management services including team building, career development, and leadership development

Promote, administer (including scheduling, evaluations etc.), and deliver quality new-hire training for personnel in the corporate and billing offices

Manage the Corporate Library including library instruction, acquisitions, cataloging, and collection development

Facilitate and administer the quarterly charitable giving activities for the corporate location

As part of the Corporate Strategic Initiatives in 2018:

           Developed innovation readiness throughout the organization by raising cultural awareness,  individualized team readiness assessments, simulations, trend training, strategy planning, and facilitation of process change rollouts

            Created a quality education program for the 260 plus Ambulatory Surgery Centers that focused on empowering patient-centered care. The training program is unique in that it focuses on on-site team leadership, asynchronous, low-tech options that teach empathy, quality, empowerment, integrity, team building, and team care

Launched a resilience-building initiative throughout AMSURG and our partners that focuses on building support networks and developing the seven domains of resilience through mentored study

Tennessee State Library and Archives

Dec 2012Apr 2016

Continuing Education Coordinator

Responsible for the assessment of education and training needs, development of curriculum, and coordination of training programs to assist over 1,000 public library staff in developing the competencies needed for career success and professional development.

Worked as a part of a small team of consultants to coordinate planning and development of public library services. 

Coordinated and delivered the annual Summer Reading Program to over 300 libraries, developed policies and procedures for public libraries, social media plans and templates, and technology best practices for Tennessee Libraries as well as ongoing continuing education for public library professionals

Conducted department and individual training assessments to determine training needs and evaluate training effectiveness of all courses to ensure training supports organizational needs

Developed and maintained the training and development resource library

Transformed the state library continuing education program. We are now creating a statewide competency-based training program for all public library staff with assessment, training, and measurement protocols.  This training plan will be on a five year cycle and will work with local libraries to ensure that all library staff has the skills to do their job. Training will be online and asynchronous

Created the first internal employee professional development program for staff. This program has since been adopted by other departments in the Secretary of State

Oversaw and executed the Public Library Management Program, a 3-year certification, and training program for library directors who do not have their MLIS.  The highlight of the program is a week-long intensive retreat called the Public Library Management Institute. I was responsible for developing curriculum, conducting 360 leadership assessments, developing training plans, designing team building and activities, creating capstone graduation requirements, promoting participants,  and managing the week-long event

Created a Leadership School for assistant library directors who want to become library directors called the Emerging Leaders Academy.  It is a four-day program that ends in certification and is open to all assistant library directors across the state

Launched a 3-year outcomes planning and evaluation program to allow libraries to determine ROI based on outcomes versus outputs

Middle Tennessee State University

2009Dec 2012

Emerging Technologies Professor

Identified and promoted the use of emerging and mobile technologies in the library and across campus, created standards for mobile technologies that can be applied by all departments

Taught research and technology classes to graduate and undergraduate students.

Defined, planned, and implemented a new research and information commons in support of student learning including:

  • Learning commons space for 200 
  • Collaborative study space for 150
  • Individual computing space for 50
  • The reworking of the quiet zones on the third and fourth floor
  • New signage
  • New procedures and policies
  • The opening of technology-enabled practice presentation rooms
  • Training of staff and student workers for these areas
  • Purchase of technology equipment for each area

Middle Tennessee State University, Walker Library

2009Dec 2012

Digital Media Studio Manager

Managed the Digital Media Studio, a unique facility that enables the exploration of rich digital media for learning experiences, collaboration, and creative expression inside Walker Library

  • Hired, trained and supervised student workers and library staff
  • Enacted a detailed ongoing technology education that focused on students using experiential exercises to learn over 20 software applications each semester
  • Created partnerships with the Library, Graduate Multimedia Development Center, English Faculty, and other groups on campus focused on designing and offering cooperative classes and sessions for our student and faculty

Tennessee Board of Regents

20112013

Library Mobilist

A small group of library leaders across the state that focused on incorporating new innovations of emerging technologies, social networking, gaming, simulations, and 3D-Augmented Virtual Worlds to higher education

Focused not only on learning about emerging technologies but also on how this technology can be used to enhance teaching, learning, student success, and workforce development and training in the Tennessee Board of Regents system

Created app databases with reviews and applications as well as beta tested technology and provided feedback on applicable use to other areas of academia

Williamson County Public Library

20082009

Instruction Librarian

Used online and print reference materials to answer patron inquiries, assist patrons with catalog needs, and reader's advisory inquires

Primary instructor for computer classes and one-on-one computer sessions taught computer basics, Microsoft Office Suite, resume writing, basic search, social media, privacy, and safety online

Maintained staff Intranet and Wiki, and team lead on website redesign project using content management open source software

Handleall aspects of interlibrary loans including requests, fulfillment, and returns

Academic Programs Abroad, Louisiana State University

20062007

Student Coordinator

Employed, trained, and supervised student workers and developed the student employment manual and office procedure manual

Marketed study abroad options campus wide, and constructed and presented multi-media exhibits to civic and campus groups

Responsible for department purchasing and student payroll

Created and maintained department website

Advised students and parents regarding study abroad options

Developed guidelines for personnel evaluations, staff advancement,and recruitment procedures.

YMCA of Greater Indianapolis

20012005

Aquatics Program Director

Hired, trained, and supervised over 75 personnel

Responsible for maintaining a large budget, purchasing, marketing, and payroll

Created a volunteer program and implemented staff recognition programs

Established and implemented a strategic marketing plan based on user analysis for citywide distribution using multi-media formats

Created a successful special needs swim lesson program that was then been adopted in all Indianapolis YMCA's

Trained lifeguards and swim instructors

Sallie Mae

19992001

Corporate Trainer

Responsible for training new hires in Claims Aversion- held weekly onboarding sessions, regular compliance and technology training, and point of need training

Developed training program and created manual, website, training guides, and newsletter 

Ensured federal regulation compliance

Education

Louisiana State University

Masters of Information and Library Science

Focus on management and diversity inclusion

University of Ghana

Thesis Research, Anthropology Graduate Courses

Ball State University

Master of Arts- Anthropology

Focus on ethnographic research

Millikin University

Bachelor of Arts- Sociology

Certifications

Discovery Learning Institute

2018

Emerging Leaders Profile

This leadership survey is an outgrowth of an extensive search for an appropriate tool for new or high-potential leaders. Research has led to the development of 60 items composed of 12 leadership skills and traits that influence a new leader’s effectiveness and establishes a foundation for personal growth. The 360 allows for up to 30 raters including boss(es) peers, direct reports and others to provide feedback. 
Outcomes:

  • Enables high potentials to learn how those who are important to their success see their performance
  • Compares self-perceptions to the perceptions of others
  • Identifies leaders’ strengths and developmental needs
  • Provides a starting point for further developmental planning

the Leadership Strategies Institute

2016Present

Effective Facilitator

Get groups to develop and agree upon workable, realistic plans or solutions to issues. Gain the tools and techniques to: create a vision that motivates people to action, engage groups in developing solutions and generate ownership that leads to results. Learn a comprehensive approach top facilitators use to prepare for success, get a session started, focus the group, use (not abuse) the power of the pen, gather information, manage dysfunction, build consensus, maintain high energy, close the session, and construct customized agendas.

Wiley Publishing

2016Present

Everything DiSC Workplace® Certification

Everything DiSC is not a test, it's a personality assessment. This research-validated model helps you understand yourself and others, saving you time, energy, and money. Better employee communication means efficiency on both individual and company levels.  DiSC is a very simple—and memorable—model made up of four basic styles: D, i, S, and C. 

Everything DiSC:

  • Provides a common language to help teams understand one another and work better together
  • Acts as a springboard for conversation and team building
  • Improves employee and workplace communication
  • Helps you to understand people who aren’t like you…or are too much like you
  • Reduces conflict and avoids misunderstandings

Discovery Learning Institute

2014Present

Change Style Inventory

Change Style Indicator is a leadership assessment designed to measure an individual’s preferred style in approaching and addressing change. It provides leaders of all levels with insights on personal preferences for managing through change and provides context for how those around them might perceive and respond to their preferred style.

  • Helps leaders to consider all perspectives when resolving issues to increase collaboration
  • Enables a group’s creativity and innovation by understanding style preferences
  • Improves teamwork by understanding the advantages and strengths that each style brings to an organization

YMCA

2007Present

YMCA Leadership Special Certification

  • Volunteer work
  • Group work
  • Marketing
  • Grant writing
  • Supervision