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Heather Hopper

Customer-oriented, outstanding communication skills, 7 years of client-focused experience!

Objective Summary

Seeking a challenging opportunity where I will be able to utilize my strong organizational skills, client-focused background, and ability to work well with people, which will allow me to grow personally and professionally. I am self-motivated and able to work both independently and as collaborative team member.

Work experience

Mar 2011Apr 2014

Certified Nurses Assistant

Independence Health and Rehabilitation Center

Duties included providing quality nursing care to residents. Implementing specific procedures. Executing work within all company departments. Reporting information to the immediate supervisor when requested and necessary. Responding to inquiries for information. Supporting the immediate supervisor when requested.

Feb 2009Jan 2011

Support Staff

Ron Wilson Center

Duties included supporting and supervising an individual in and around their residence . Observing and documenting clients behaviors. Passing medications as prescribed by physician. Accompanying residents on shopping trips and scheduled appointments. Responsible for maintaining a safe, supportive, and therapeutic environment.

Aug 2008Jan 2009

Caregiver

Farmington Square

Duties included providing quality nursing care to residents. Implementing specific procedures. Executing work within all company departments. Reporting information to the immediate supervisor when requested and necessary. Responding to inquiries for information. Supporting the immediate supervisor when requested.

Aug 2007Apr 2008

Lane Attendant

AMF Bowling Alley

Duties included assigning bowling lanes, distributing shoes and directing guests to assigned area. Monitoring activity on the lanes. Providing food, beverage, and merchandise suggestions. Pleasantly answer phones and direct calls to the appropriate center. Proactively provide guest assistance. Communicating all guest concerns to management immediately.

Jul 2006Apr 2007

Chill Staff

Dairy Queen

Duties included assembling, and presenting completed treat orders. Stocking, cleaning and maintaining all customer areas. Ensuring a clean and pleasant enviroment. Upholding all restaurant safety and health code standards

Education

Jan 2013May 2016

Pre-Nursing Requirements

Chemeketa Community College
Jan 2009Mar 2009

Nurses Assistant Certification

Chemeketa Community College
Sep 2002May 2007

High School Diploma

Central High School

References

Kyle Cooper-Activities Directer

She is amazing with the residents! When she is interacting with the residents, you can see she really does care about these people and actually enjoys helping others.The residents light-up when she is around and smile from ear to ear.

Katie Smith-Lead C.N.A.

Heather always has a great attitude when she hits the floor. She has been a vital member of the team and grown so much in her leadership capabilities. No matter whats going on, you can count on her to keep calm and come up with a solution to the problem.

Jared Oeltjen-Assistant Director

The past three years Heather has been dependable, hard-working, conscientious, and always eager to learn. She has been a valuable asset to out team and I know she'll carry that same mindset with her in employment down the road.

Skills

Computer Skills
Creative Thinking
Planning & Organizing
Prioritizing
Teamwork
Analytical
Customer/Client Focus
Decision Making
Ethical Conduct
Handle Complaints
Maintaining Records
Multi-task
Personal Effectiveness
Resourcefulness
Strong Communication
Work Independently
Cash Handling
Goal Setting
Mediation
Research
Sales

Certifications

Jul 2009May 2015

Nurses Assistant

Oregon State Board of Nursing