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Summary

I am proud to call Charleston, SC my hometown. I graduated from Charleston Southern University in May 2001 with a Bachelor of Science degree in Psychology. I have over 18 years of professional work experience consisting of Customer Service & Sales in Insurance, Human Resource Management and Staffing for local Clerical & Light Industrial positions, Account Management and Recruitment of Traveling Healthcare Professionals and Office Management.

Work History

April 2016Present

Office Manager

Bozzelli Air Conditioning & Heating, Inc.

As the Office Manager for a very busy HVAC business, I am the main point of contact by phone, email and text for all of our customers (residential and commercial), property management companies and our company’s service technicians for dispatch. 

Daily Tasks: 

* Answer all phone calls and reply to office emails and texts. 

* Manage service calls coming in throughout the day, enter the customer information and problem into the office software program, FieldEdge  and dispatch the calls to the service technicians in appropriate order of priority. 

Feb 2006Dec 2015

Senior Recruiter/ Account Manager for Traveling Healthcare Professionals

Millenia Medical Staffing - Mt. Pleasant, SC

February 2006 to December 2015

National Travel Nursing and Allied Health Recruitment & Staffing Agency

* Recipient of the "Recruiter Spotlight Award" featured in Millenia Medical Staffing's monthly publication, The Traveler Newsletter - September 2015.

Responsibilities by Job Title:

SENIOR RECRUITER

* Recruited and pre-screened qualified healthcare professionals for various settings; including hospitals, occupational health contracts, correctional facilities and Federal facilities including VA hospitals and Indian Healthcare Services (IHS) clinics.

* Trained and oriented new employees in the roles of Recruiter and Recruiter Assistant.

* Attended daily meetings to bring the Account Managers and the Recruiters together for brainstorming ideas, discussing important issues and creating action plans as a group and individually to reach the daily, weekly and monthly goals.

* Applied a variety of effective recruitment techniques to find qualified candidates, including direct sourcing, calls, resume mining, networking, referrals, social media, job fairs and community functions.

* Served as a representative for the organization at events, educational institutions, conventions (both locally and nationally), staff associations and to the public at large.

* Created individualized compensation packages for the employee, which included hourly wage, non-taxed lodging and non-taxed meals and incidentals based on meeting government qualifications, company housing, Blue Choice health insurance, bonuses, reimbursements for new licensing and/or certifications and round trip travel reimbursement.

* Posted openings on job boards, magazines and the company website, as well as email and text the candidates in our database, and use the internet for sourcing.

* Determined applicant qualifications by interviewing applicants over the phone, Skype and/or email; analyzing responses; verifying references; comparing qualifications to job requirements.

ACCOUNT MANAGER

* Developed and maintained client relationships at the hospitals and healthcare facilities who we are contracted to fill a shortage of full-time employees with temporary employees, contracted for typically 8 or 13 weeks.

* Identified staffing needs and job openings with potential and existing client managers.

* Ensured quality customer service by resolving all issues pertaining to your clients and related provider assignments.

* Informed the Recruiters about the details of the job provided by the medical facility.

* Worked directly with the staffing managers at the medical facilities to determine appropriate bill rates, fees, etc. considering the cost of living in that area and/or the candidate's level of experience.

May 2004Jan 2006

Staffing Specialist

Gallman Consulting - Charleston, SC

Staffing Agency for Temporary and Temporary-to-Hire Clerical & Light Industrial Jobs

* Successfully managed the agency's largest Temp-to-Hire project for the Charleston Passport Center. This project consisted of recruiting, interviewing, referencing and qualifying over 100 people to start within a 3 month time period. Each candidate had to be cleared through an extensive government issued background check, in addition to drug screening and core skills testing.

* Obtained and oriented temporary help by forwarding requirements and criteria to temporary services; providing information and directions to both the temporary employee and the client.

* Handled human resources records by maintaining applications, resumes and applicant logs.

* Verified candidates background by contacting references.

* Enrolled new employees by issuing forms and applications; verifying completion.

* Updated job knowledge by participating in educational opportunities; reading technical publications and attending conferences.

Oct 2002May 2004

Insurance Agent

SC Farm Bureau Insurance Company - Charleston, SC

Insurance for Home, Automobile, Life, Farm, Business and Health Services

Jun 2001Sep 2002

Sales/ Customer Service

State Farm Insurance - Goose Creek, SC

Insurance for Home, Automobile, Life, Business, Disability and other Health Services

Education

Aug 1997May 2001

Bachelor of Science

Charleston Southern University - Charleston, SC

Major in Psychology with a Minor in Sociology