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Work experience

20132015

Gifts Sales Associate

Dutch Valley Gifts

Sugarcreek, Ohio

Customer Service, Cash Handling, Answering Phones, and Data Entry/Inventory

20062013

Sales Associate

Kohl's

New Phila, Ohio

Customer Service, Cash Handling, Floor Leader, Communicating with Upper Management, and Shipping and Receiving Merchandise

19942005

Hallmark Store Manager

Jay's

Dover, Ohio

  • Managed a retail store and supervised employees for over 10 years
  • Supervised employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records and preparing daily record of transactions
  • Planned and prepared work schedules
  • Expedited communications between upper level and general personnel
  • Answered customer complaints and inquiries
  • Ensured compliance of employees with established security, sales, and record keeping procedures and practices
  • Assisting employees and supervisors in identifying and resolving problems

Education

20132016

Associates Degree

Kent State University Tuscarawas

Informational Technology for Administrative Professionals

19901992

Certificate in Bookkeeping

Stark State College