• OH

Heather Root

Work experience

Work experience

Gifts Sales Associate

2013 - 2015
Dutch Valley Gifts

Sugarcreek, Ohio

Customer Service, Cash Handling, Answering Phones, and Data Entry/Inventory

Sales Associate

2006 - 2013

New Phila, Ohio

Customer Service, Cash Handling, Floor Leader, Communicating with Upper Management, and Shipping and Receiving Merchandise

Hallmark Store Manager

1994 - 2005

Dover, Ohio

  • Managed a retail store and supervised employees for over 10 years
  • Supervised employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records and preparing daily record of transactions
  • Planned and prepared work schedules
  • Expedited communications between upper level and general personnel
  • Answered customer complaints and inquiries
  • Ensured compliance of employees with established security, sales, and record keeping procedures and practices
  • Assisting employees and supervisors in identifying and resolving problems



Associates Degree

2013 - 2016
Kent State University Tuscarawas

Informational Technology for Administrative Professionals

Certificate in Bookkeeping

1990 - 1992
Stark State College