Organize and review data collected from incoming borrower correspondence, paper documents, and/or lender/servicer system; process disputes in regards to research conducted and further documentation/action needed at a credit dispute level. Compile and prepare information necessary to process adjustments to existing loans, new loans, or consolidation of loans. Address and resolve typical and routine issues with accounts as needed. Briefly yet thoroughly document any action taken or not taken in the course of contact with a customer or consumer dispute. Understand activity on loans, including; accuring interest, tax deduction, or time of payment posting.