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Heather Mauro

Credit Processor

Summary

Dedicated and results driven training manager with a highly successful background in the achievement of profitable business growth through the creation of successful sales strategies and training methods. Posssesses excellent interpersonal, communication, and negotiation skills. Enjoys being a part of, as well as leading, motivating, and training a successful and productive team and thrives in highly pressurized and challenging work enviornment. Now looking to build on extensive range of skills with a suitable challenging role and to achieve further professional development.

Work History

4/2016present

Credit Processor

PHEAA/Fedloan Servicing

Organize and review data collected from incoming borrower correspondence, paper documents, and/or lender/servicer system; process disputes in regards to research conducted and further documentation/action needed at a credit dispute level. Compile and prepare information necessary to process adjustments to existing loans, new loans, or consolidation of loans. Address and resolve typical and routine issues with accounts as needed. Briefly yet thoroughly document any action taken or not taken in the course of contact with a customer or consumer dispute. Understand activity on loans, including; accuring interest, tax deduction, or time of payment posting.

3/20146/2015

Inventory Merchanising Manager

Wawa

Maintained accurate article level inventory to maximize sales, control costs, and meet and/or exceed profit goals according to corporate objectives. Ensured accurate stock levels by performing precise cycle counts and on-going monitored ordering of product and supplies. Prepared actions plans to address off standard items. Ensured proper pricing of product pricing, sales, and removal of discontiuned/expired items. Responsible for cash management procedures and monitored proper cash handling procedures for associates. Monitored and analyzed reports relating to Loss Prevention and reported trents to General Manager. Supported the training, coaching, and performance of associates. Coordinate daily customer service management and activities of associates.

10/20073/20145

Training Professional Manager

Public Storage

Trained new hires on company policy, procedures, and safety protocols. Defined clear targets and objectives regarding best practices for sales and customer service and communicated them sales associates to improve store and district efficiencies. Determined customer needs by asking relevant questions, recommened storage solutions and helped them acquire the needed product. Assisted reservation walk-in customers, both in person and via phone, in renting, fees and insurance and completing lease agreements. Maintained current contract files, coordinated collection process for delinquent tenants as mandated by both company policy and state laws. Verified beginning and ending cash draw and prepared daily deposits.

Education

20052007

A.S.S in Art Design and Application

Gibbs Livingston College-Livingston, NJ

Skills

MS Office (Word, PowerPoint, Excel, Outlook), Adobe Creative Suite, SAP, Eoscar, Lease Administration, Collection Reconciliations, Internet Sales, Office and Employee Management, Property Management, Team building and relations, Customer Service and Customer Retention.

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