Head Customer Support Agent
Authorize.Net Merchant Account
Head Customer Support Agent In charge of seven-person support team, helping 40, 000+ clients, communicating in Zendesk and a Private Facebook group, delegating tasks to support team, hiring & firing, company employee payroll, communication with CEOs, troubleshooting, resolving & delegating, online live webinars, setup organizing & hosting live events, global travel with company owners and members, Travel Club Processing large financial transactions for travel club memberships, setting up recurring credit card membership payments, activating commission status and lifetime travel club memberships with Gold Crown Resorts Affiliate Club, communicating with Gold Crown Resorts staff, graphic design promotions for new members on Facebook groups Infusionsoft Membership Management Controlling members access to/from training programs, fraud monitoring, sponsor and team organizing & monitoring, member's area troubleshooting, setting/canceling setting members commission qualifications and reports, manually opening and closing accounts Zendesk Support Software Answering numerous daily support tickets, troubleshooting complex member account issues, organizing & assigning support tickets, recording company voicemail Fraud control, credit card management, cross referencing membership payments, canceling and/or refunding credit card transactions
Internet Marketing Coach
2010 - 2015
Internet Marketing Coach(The Housewives of Success/The Internet Is My) " Home Foundation" that combines all Work at Home Mom Internet Marketing Coach businesses together. Includes: personal blogging branding & design, articles, SEO, maintenance and troubleshooting. Aweber? email list building, campaigns and messaging. Connecting with & recruiting new team members. Coaching members by providing training tutorials, explaining strategies and daily motivating. Providing one-on-one personal mentorship. Filming and editing YouTube videos that provide value, training and entertainment. Ranked among top 20 Marketer Leadership Board qualification as a top company affiliate earner.
2013 - 2014
Facebook Group & Fan Page
Internet Lifestyle Network, Executive Assistant(Online Network Marketing Training University, Exclusive Blogs, Travel Club, Affiliate Programs) Administration Encouragement & Interaction, member support, quality control, spam blocking, gatekeeper Graphic Design Company growth and Webinar promotions, Member Leaderboard displays, Birthday Greetings, Blog Branding, and Graphic design services for company members Blog Support Beginning setup for blog members, opt-in forms, widgets, basic SEO, graphics, troubleshooting
2011 - 2012
Vernon Night Out Oyster
Owner/Operator Vernon's No. 1 entertainment & nightlife online guide. Daily entertainment information on Facebook and website calendar. Promotions and contests for concert tickets and prizes. Marketing and prospecting local businesses.
2011 - 2012
Social Media Management Oyster
Social A List, Social Media Management for local and international clients for Twitter, Facebook, YouTube and LinkedIn. Researching content and managing Hootsuite pre scheduled posts in multiple client accounts. Branding graphics across all social media platforms. Advising about online marketing strategies & ad campaigns. Patrick Davis Social Media Mayor Campaign 2011 Ran local Mayor Social Media Campaign for upcoming candidate election. Included local campaign team meetings for updated strategies and promotion collaboration. Online Social media excitement build-up to intrigue curiosity and followers on Facebook & Twitter. Educating locals regarding city fallbacks and concerns with plans for change. Previous positions include: NAME OF COMPANY, NAME OF COMPANY, NAME OF COMPANY…