Heather Hockett

• Assess the risks of fraud and make recommendations in controlling the risks.

• Utilize specialist skills and apply a comprehensive approach in dealing with all types of corruption and fraud.

• Prepare biological specimens including pouring off of bodily fluids such as blood and urine.

• Verify patient demographics, physician data, tests requested, time and date of collection, appropriate clinical information and all other pertinent data found on laboratory test request forms.

• Maintained accurate and complete documentation of pharmaceutical inquiries in order to continuously improve the customer service relation.

• Efficiently monitored and managed inbound and outbound member, provider and physician calls.

• Accurately handled customer funds and processed transactions using the POS system.

• Assisted in the downloading, organization and transportation of merchandise from delivery trucks to sales floor.

• Managed financial transactions and resolved customer product issues to ensure customer service satisfaction.

• Ensured the replenishment of in store merchandise as well as the organization of stock room supplies.

Associate of Applied Science (AAS) in Nursing degree.