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  • Phoenix AZ
  • (602) 540-6189

Heather Hockett


Experienced customer service representative with 6+ years in communication, problem-solving and customer interaction. 

Work History

Mar 2016Present 

Specimen Management

  • Prepare biological specimens including pouring off of bodily fluids such as blood and urine.
  • Verify patient demographics, physician data, tests requested, time and date of collection, appropriate clinical information and all other pertinent data found on laboratory test request forms.
Sep 2012Nov 2014

Patient Care Advocate

Express Scripts
  • Maintained accurate and complete documentation of pharmaceutical inquiries in order to continuously improve the customer service relation.
  • Efficiently monitored and managed inbound and outbound member, provider and physician calls.
Apr 2012Oct 2012

Customer Service Representative

Family Dollar
  • Accurately handled customer funds and processed transactions using the POS system.
  • Assisted in the downloading, organization and transportation of merchandise from delivery trucks to sales floor.
Aug 2007Oct 2011

Customer Service Specialist

  • Managed financial transactions and resolved customer product issues to ensure customer service satisfaction.
  • Ensured the replenishment of in store merchandise as well as the organization of stock room supplies.


Aug 2009Present

Associate of Applied Science in Nursing degree (AAS)

South Mountain Community College

Associate of Applied Science (AAS) in Nursing degree.

Core Competencies

  • Customer Service 
  • Communication 
  • Call Center Operations
  • Data Analysis